RAID 1-percentage of time the disk suddenly up to 100% from 0 and system stuck for few seconds

[Jason_J_Chang]

I got problem that percentage of time the disk suddenly up to 100% from 0 and system stuck for few seconds in raid-1 configuration.

I have some questions about raid-1 operation mode, and how to trobleshooting my problem now.

1. How raid-1 work? what's the algorithm for Intel ?
     many documents  says different ways.

     (a) Data write to source dirve, then copy to mirror dirve
           Data read from source dirve only.

     (b) Data write to source/mirror dirve in parallel
           Data read from source dirve only.
     (c) Data write to source dirve, then copy to mirror dirve
           Data read from source or mirror dirve.
      (d) something else...

2. How to know what source/mirror dirve is?
    I can't find information in Intel Rapid Storage

3. The hard drive loading information in windows task manager respresent Source or Mirror dirve infomation or .....?

4. what happen if file corruption in source drive or mirror dirve ?
     (1)file damage in both drive because Raid-1 fuction.

     (2) file corruption in either source /mirror dirve only
 

[Alberto_R_Intel]

Jason_J_Chang, Thank you for posting in the Intel® Communities Support.

We will be more than glad to assist you with this matter. 

In order for us to try to provide the most accurate response to your inquiries, please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

Additionally, what is the Intel® RST Driver version installed on the system?

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

[Jason_J_Chang]

I will check SSU.

RST version:

[Alberto_R_Intel]

Jason_J_Chang, Thank you very much for your reply.

Perfect, no problem at all, take your time and once you get the chance, please provide the SSU document.

Regards,

Albert R.

Intel Customer Support Technician

[Jason_J_Chang]

hi 

here is SSU report.

[Alberto_R_Intel]

Hi Jason_J_Chang, Thank you very much for providing the SSU report.

In order to answer your questions, we will now do further research on this matter. As soon as I get any information, I will post all the details on this thread.

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello Jason_J_Chang, I just received an update on this matter.

While we are working on this topic, we just wanted to confirm, the SSU shows the model of the board being Supermicro / PIO-128R-W-HRTS-AI031, just to make sure, is that a Server board?

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello Jason_J_Chang, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

[Jason_J_Chang]

Albert

I never get anwser for my questions..

1. How raid-1 work? what's the algorithm for Intel ?
     many documents  says different ways.

     (a) Data write to source dirve, then copy to mirror dirve
           Data read from source dirve only.

     (b) Data write to source/mirror dirve in parallel
           Data read from source dirve only.
     (c) Data write to source dirve, then copy to mirror dirve
           Data read from source or mirror dirve.
      (d) something else...

2. How to know what source/mirror dirve is?
    I can't find information in Intel Rapid Storage

3. The hard drive loading information in windows task manager respresent Source or Mirror dirve infomation or .....?

4. what happen if file corruption in source drive or mirror dirve ?
     (1)file damage in both drive because Raid-1 fuction.

     (2) file corruption in either source /mirror dirve only
 

[Alberto_R_Intel]

Jason_J_Chang, Thank you very much for your response.

In order for us to try to answer your questions, first, could you please confirm if the Supermicro / PIO-128R-W-HRTS-AI031 is a Server board?

Based on the SSU report, it seems to be a Server board, but we just wanted to make sure if that is the case. It is a very important information moving forward.

Regards,

Albert R.

Intel Customer Support Technician

[Jason_J_Chang]

this 1U server from supermicro.
  

[Alberto_R_Intel]

Jason_J_Chang, Thank you very much for confirming those details.

We will now continue with our research on this matter and provide a response as soon as possible.

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Jason_J_Chang, I just received an update on this matter. 

After reviewing the case, we can confirm that actually, the tool being used is RSTe (Not RST), and the thing is that this technology is no longer supported. Additionally,  you are using Microsoft Windows 10 Enterprise LTSC OS, which is not listed as a validated Operating System for your board: 

https://www.supermicro.com/support/resources/OS/X99.cfm

Based on that, what we recommended as the next thing to do, will be to get in contact directly with Suppermicro Support for further assistance on this topic, since from our side there is no support we can provide for this scenario:

https://www.supermicro.com/en/support

Regards,

Albert R.

Intel Customer Support Technician