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Pjtraveler
Beginner
265 Views

RST no longer running and unable to update or uninstall

When trying to run RST get following error

Pjtraveler_0-1596833612423.png

 

SSU below

 

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5 Replies
n_scott_pearson
Super User Retired Employee
255 Views

Seems like you need a full uninstall and reinstall of RST. Your RAID arrays wil be fine in the meantime -- provided your system disk is not part of a RAID array.

What was the error when you attempted to reinstall RST (presumably without uninstalling first)?

...S

Pjtraveler
Beginner
251 Views

Unable to uninstall as well

AndrewG_Intel
Moderator
243 Views

Hello Pjtraveler

 

Thank you for posting on the Intel® communities.

 

Based on the message box's title, it seems that you are trying to run Intel® Rapid Storage Technology (Intel RST) Driver Installation Software with Intel® Optane™ Memory, Version: 17.9.1.1009. Is this correct?

If the answer is yes, the issue could be related to incompatibility.

 

Based on your motherboard's website, the motherboard ASUS* X99-E WS comes with Intel® X99 Chipset (Intel® 9 Series Chipsets), which is not supported in the Intel® RST version 17.9.1.1009. The platform, Chipset, and Windows® version must be supported by the version of Intel® RST to be installed. The information can be found in the Readme (Readme.txt) file in the download webpage:

https://downloadcenter.intel.com/download/29647/Intel-Rapid-Storage-Technology-Driver-Installation-S...

 

The latest version of Intel® RST supporting Intel® X99 Chipset is Version 14.8.16.1063. Could you please test it and provide us with the outcome? Please find below the download link:

https://downloadcenter.intel.com/download/26759/Intel-Rapid-Storage-Technology-Intel-RST-User-Interf...

 

Note:

-We highly recommend to backup all your data before attempting any change on the system.

-If you need to uninstall Intel® RST version 17.9.1.1009, please refer to the section "UNINSTALLING THE SOFTWARE" in the Readme file:

https://downloadmirror.intel.com/29647/eng/Readme.txt

-Installation of unsupported versions may lead to instability issues, Windows issues like corrupted system files or registry keys, and even loss of data. Microsoft* also have a tool to assist to fix problems that block programs from being installed or removed:

https://support.microsoft.com/en-us/help/17588/windows-fix-problems-that-block-programs-being-instal...

 

 

Should you have additional questions, please let us know.

 

Best regards,

 

Andrew G.

Intel Customer Support Technician

*Links to third-party sites and references to third-party trademarks are provided for convenience and illustrative purposes only. Unless explicitly stated, Intel® is not responsible for the contents of such links, and no third-party endorsement of Intel® or any of its products is implied.

AndrewG_Intel
Moderator
230 Views

Hello Pjtraveler


We are checking this thread and we would like to know if you were able to check our previous post and to install the Intel® RST version 14.8.16.1063. Should you have additional concerns, please let us know.


Best regards,


Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
214 Views

Hello Pjtraveler


We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer being monitored.


It has been a pleasure to assist you.

Best regards,


Andrew G.

Intel Customer Support Technician


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