RST no longer running and unable to update or uninstall

[Pjtraveler]

When trying to run RST get following error

SSU below

[n_scott_pearson]

Seems like you need a full uninstall and reinstall of RST. Your RAID arrays wil be fine in the meantime -- provided your system disk is not part of a RAID array.

What was the error when you attempted to reinstall RST (presumably without uninstalling first)?

...S

[Pjtraveler]

Unable to uninstall as well

[AndrewG_Intel]

Hello Pjtraveler

Thank you for posting on the Intel® communities.

Based on the message box's title, it seems that you are trying to run Intel® Rapid Storage Technology (Intel RST) Driver Installation Software with Intel® Optane™ Memory, Version: 17.9.1.1009. Is this correct?

If the answer is yes, the issue could be related to incompatibility.

Based on your motherboard's website, the motherboard ASUS* X99-E WS comes with Intel® X99 Chipset (Intel® 9 Series Chipsets), which is not supported in the Intel® RST version 17.9.1.1009. The platform, Chipset, and Windows® version must be supported by the version of Intel® RST to be installed. The information can be found in the Readme (Readme.txt) file in the download webpage:

https://downloadcenter.intel.com/download/29647/Intel-Rapid-Storage-Technology-Driver-Installation-Software-with-Intel-Optane-Memory?product=55005

The latest version of Intel® RST supporting Intel® X99 Chipset is Version 14.8.16.1063. Could you please test it and provide us with the outcome? Please find below the download link:

https://downloadcenter.intel.com/download/26759/Intel-Rapid-Storage-Technology-Intel-RST-User-Interface-and-Driver

Note:

-We highly recommend to backup all your data before attempting any change on the system.

-If you need to uninstall Intel® RST version 17.9.1.1009, please refer to the section "UNINSTALLING THE SOFTWARE" in the Readme file:

https://downloadmirror.intel.com/29647/eng/Readme.txt

-Installation of unsupported versions may lead to instability issues, Windows issues like corrupted system files or registry keys, and even loss of data. Microsoft* also have a tool to assist to fix problems that block programs from being installed or removed:

https://support.microsoft.com/en-us/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed

Should you have additional questions, please let us know.

Best regards,

Andrew G.

Intel Customer Support Technician

*Links to third-party sites and references to third-party trademarks are provided for convenience and illustrative purposes only. Unless explicitly stated, Intel® is not responsible for the contents of such links, and no third-party endorsement of Intel® or any of its products is implied.

[AndrewG_Intel]

Hello Pjtraveler

We are checking this thread and we would like to know if you were able to check our previous post and to install the Intel® RST version 14.8.16.1063. Should you have additional concerns, please let us know.

Best regards,

Andrew G.

Intel Customer Support Technician

[AndrewG_Intel]

Hello Pjtraveler

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer being monitored.

It has been a pleasure to assist you.

Best regards,

Andrew G.

Intel Customer Support Technician