RST will not recognize second NVMe M.2 drive

[BP-PA]

I have a Dell 3450 that came with one NVMe M.2 drive in a socket on the motherboard. I added an identical drive to another socket and selected RAID in the BIOS. 

I downloaded the RST driver from the Dell website specifically for my 3450 machine.

I formatted the second drive with Disk Manager and it appears with drive letter D in Windows Explorer.

Only the original drive is identified in RST. I tried the Storage Spaces utility within Windows and it also will not identify the D drive.

I can write and read files to the D drive.

How can I get RST to identify my new drive? I want to create a RAID 1 array.

[JeanetteC_Intel]

Hello BP-PA,

Thank you for posting in Intel Communities.

To be able to provide an effective recommendation, please share the exact Dell 3450 system that you have. I tried looking up and I found these:

• DELL Latitude 3450 and DELL Vostro 3450however these are laptop devices)
• DELL Precision 3450 Small Form Factor

I will wait for your reply.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[BP-PA]

I have the DELL Precision 3450 Small Form Factor.

Thanks,

Bill

[JeanetteC_Intel]

Hello BP-PA,

Thank you for the confirmation. Kindly give me time to check on this internally and you may expect an update once available.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello BP-PA,

Please be advised that this is still currently being further checked and would need the following detail from you:

1) Please share the exact models of the NVMe drives you are using. The specification page does not show the brand of drives pre-installed on this system model. *You may have to check this with your system manufacturer support team.

I will wait for your reply.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[BP-PA]

The drives are identical and are:

Micron 2300 NVMe 512GB SSD M.2 2280 Model MTFDHBA512TDV.

See the attached picture.

[JeanetteC_Intel]

Hello BP-PA,

Thank you for sharing the detail(s) I requested. I will proceed with checking on this further and will post an update once it is available.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello BP-PA,

Can you please share the exact model of the processor used in parallel, so I may proceed in simulating the issue? I hope to hear from you soon.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[BP-PA]

The processor is:

11th Gen Intel Core i7-11700 @ 2.50 GHz ,2496 Mhz, 8 Cores 16 Logical Processors

BIOS Version, Date Dell, Inc. 1.31.0, 12/11/2024

[JeanetteC_Intel]

Hello BP-PA,

Thank you for sharing. I'll proceed with further checking on this internally and will post back once update I have an update.

Best regards,

JeanetteC.

Intel Customer Support Technician

[BP-PA]

Jeanette,

Are you still working on this for me?

Bill