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Emre
Beginner
1,383 Views

Reset to device, Device RaidPort0, was issued, iastorAC 129

Hello
I have Predator Helios 300 PH317-53 noteebook. It's keep freezing with iastorAC 129. When notebook freeze sometimes about 20 second later returning to normal but usually it's shutdown and reboot itself(usually without bsod sometimes with bsod).How can I fix this problem?
Thank you for your help.
 
- <System>
  <Provider Name="iaStorAC" />
  <EventID Qualifiers="32772">129</EventID>
  <Version>0</Version>
  <Level>3</Level>
  <Task>0</Task>
  <Opcode>0</Opcode>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2021-03-02T18:23:38.6774213Z" />
  <EventRecordID>2280</EventRecordID>
  <Correlation />
  <Execution ProcessID="4" ThreadID="7400" />
  <Channel>System</Channel>
  <Computer>DESKTOP-NLNU39O</Computer>
  <Security />
  </System>
- <EventData>
  <Data>\Device\RaidPort0</Data>
  <Binary>0F001800010000000000000081000480010000000000000000000000000000000000000000000000000000000000000002000000810004800000000000000000</Binary>
  </EventData>
  </Event>
0 Kudos
27 Replies
David_G_Intel
Moderator
1,228 Views

Hello Emre


Thank you for posting on the Intel️® communities. 


We need more information from your system to provide recommendations:

  • Which version of Windows do you use?
  • Wich version of RST driver do you use? 
  • Do you download the drivers from Acer's website or Intel's?

I will send you an e-mail to the e-mail address associated with your community profile requesting some reports that may contain sensitive information. 


Regards, 


David G 

Intel Customer Support Technician 


Emre
Beginner
1,200 Views

Hello David_G_Intel

I tried install Acer's and Intel's RST both caused the same problem.

After that i changed the sata mode to RST with optane instead of RST premium with optane and I'm still testing it. When I change sata mode I reinstalled windows but I didn't install  Acer's or Intel's RST. I just left windows to update driver and install to windows update.

My windows version: Windows 10 Home Single Language 20H2 

 I'll keep you know if problem solved or not.

David_G_Intel
Moderator
1,211 Views

Hello Emre


Were you able to check the previous post?  

Let us know if you still need assistance.   

  

Best regards,  

David G.   

Intel Customer Support Technician  

  


Emre
Beginner
1,165 Views

Hello David_G_Intel

Unfortunately I couldn't solve the issue.Laptop still freezing also sometimes it's showing bsod. I reinstall Acer's RST but it didn't solve the issue. When laptop freeze usually its shutdowning and rebooting itself. When it freeze if it dosen't reboot and back to the normal there is still same warnings in event viewer.

What should I do to solve this issue?

- <System>
  <Provider Name="iaStorAVC" />
  <EventID Qualifiers="32772">129</EventID>
  <Version>0</Version>
  <Level>3</Level>
  <Task>0</Task>
  <Opcode>0</Opcode>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2021-03-11T08:30:44.3103976Z" />
  <EventRecordID>3937</EventRecordID>
  <Correlation />
  <Execution ProcessID="4" ThreadID="8128" />
  <Channel>System</Channel>
  <Computer>DESKTOP-BQ9OU3F</Computer>
  <Security />
  </System>
- <EventData>
  <Data>\Device\RaidPort0</Data>
  <Binary>0F001800010000000000000081000480010000000000000000000000000000000000000000000000000000000000000002000000810004800000000000000000</Binary>
  </EventData>
  </Event>
 
 
- <System>
  <Provider Name="disk" />
  <EventID Qualifiers="32772">153</EventID>
  <Version>0</Version>
  <Level>3</Level>
  <Task>0</Task>
  <Opcode>0</Opcode>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2021-03-11T08:30:44.3153759Z" />
  <EventRecordID>3938</EventRecordID>
  <Correlation />
  <Execution ProcessID="4" ThreadID="8128" />
  <Channel>System</Channel>
  <Computer>DESKTOP-BQ9OU3F</Computer>
  <Security />
  </System>
- <EventData>
  <Data>\Device\Harddisk0\DR0</Data>
  <Data>0xfe81420</Data>
  <Data>0</Data>
  <Data>\Device\00000048</Data>
  <Binary>0F0118000400400000000000990004800000000000000000000000000000000000000000000000000040022870000B000000000A000000000000000000002D2D</Binary>
  </EventData>
  </Event>
Emre
Beginner
1,158 Views

David_G_Intel
Moderator
1,150 Views

Hello Emre


Thank you for the information provided. As a friendly reminder, we are still waiting for the information that must be provided via email, and the RST driver versions that you tested so far.   

  

Regards,  

David G.   

Intel Customer Support Technician  


Emre
Beginner
1,144 Views

I tested version 17.2.0.1009 and 18.0.1.1138

Ekran Görüntüsü (6)_LI.jpg

Ekran Görüntüsü (7)_LI.jpg

David_G_Intel
Moderator
957 Views

Hello Emre

  

Thank you for your response

We will start an investigation on this, we will post the updates on this thread. 

 

Regards, 

David G 

Intel Customer Support Technician 


Emre
Beginner
935 Views

Hello David

Thank you for your response

While you investigate I'll give you some information to help you. When laptop crash sometimes it can't boot windows and shows No Bootable Device warning.After that when I check boot menu on bios there is nothing.I can't see Windows boot manager. After couple of shoutdown and restart with power button its eventually boot windows and than I can see window boot manager on boot menu.

I scaned for bad sectors with hd tune but its look all fine. Also according to Intel RST software my system working properly.

Is it because of my ssd or driver?

Hope its help you find the problem.

Regards,

Emre

David_G_Intel
Moderator
915 Views

Hello Emre

  

For the investigation we will need more information, please share with us the following:

  • Intel® System Support Utility (Intel® SSU) results
    • Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows
    • Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".  
    • Click on the menu where it says "Summary" to change to "Detailed View".  
    • To save your scan, click on "Next", then "Save". 
  • Intel® Rapid Storage Technology report, using the application;
    • Open the application. (Left-click Windows Start Menu, type Rapid Storage Technology, and select.)
    • Click the Help button on the top pane.
    • In the new window, click the System Report button on the top pane.
    • The driver version is listed under the Intel® Rapid Storage Technology drop-down section.

 

Regards, 

David G 

Intel Customer Support Technician


Emre
Beginner
888 Views

Hello David

Thank you for your respond and I added the reports.

 

Emre
Beginner
831 Views

Hello David

It's been a week. Any solution for issue?

David_G_Intel
Moderator
783 Views

Hello Emre


Thank you for your patience, we continue to investigate this request to provide the best solution. Please share with us the following:


Regards,  

David G.   

Intel Customer Support Technician


Emre
Beginner
771 Views

Hello David

My computer generaly doesn't create minidump file. Several times it created minidump files but it was all before  I reinstalled windows. Even so I attached them. Also there is a memory.dmp file wich is 1.2gb.I uploaded memory.dmp as a rar file.I haven't changed any hardware I just tried to fix this problem with different drivers. 

I installed the latest driver (18.1) but it didn't fix the problem.

Memory.dmp(114mb) Link:https://www.mediafire.com/file/uhg80suyw1jrz2l/MEMORY.rar/file

BSOD The stop codes it shows: critical process died , watch dogs violation , unexpected store exception , whea uncorrectable error , dpc watchdog violation.(mostly critical process died and unexpected store exception)

David_G_Intel
Moderator
749 Views

Hello Emre


Thank you for your the information provided. We are working on this request, the updates will be posted on the thread.


Regards,  

David G.   

Intel Customer Support Technician


Emre
Beginner
732 Views

Hello

Today when my laptop crashed it finally created a minidump file. You can check that too.

Emre
Beginner
716 Views

Hello

Another minidump file.

 

David_G_Intel
Moderator
669 Views

Hello Emre

  

We are still working on a fix for you. Some of the BSOD dump files were partially corrupted, so we don't have access to all of the information in them, could you please attach a new one? 

 

Regards, 

David G 

Intel Customer Support Technician


Emre
Beginner
641 Views

Hello David_G_Intel

I attached all I got. If laptop create another one I'll attach it too.

I also suspect ssd because when laptop crash sometime its show No Bootable Device warning and when this happen I can't see windows boot manager or my ssd's name on boot menu.
I'll be waiting for any update from you.
Regards,
Emre

Emre
Beginner
622 Views

Hello

Here it is another minidump.

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