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Beginner
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SATA available disk: Removed

I got this error while normal tasking and all of a sudden there comes a notification saying - "SATA available disk: Removed". When I went to the Intel RST application, it showed only my SSD, while my HDD which was working until a while ago isn't detected anymore. I have searched if the same persists among others when I found several similar issues but no solution. My problem is same as the one in the following thread.

https://forums.intel.com/s/question/0D50P00004NZVJk/intel-rapid-storage-technology-sata-disk-removed

 

This has happened to me before, and after shutting the system and booting it again, the problem is solved, but yet the issue is repeating. What is the cause of this issue? and How can I resolve it?

 

Thanks in advance.

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Moderator
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moreabhinav, Thank you for posting in the Intel® Communities Support.

 

In reference to your inquiry, what happened is that the HDD became a recovery disk. Once the computer has been placed as recovery, the Intel® Rapid Storage does not have a way to undo these changes and the information that was stored in there will be lost.

As an option, we can always try the following steps to disable the recovery disk and to start the RAID from scratch, before attempting these steps, please back up your data.

 

Using the Option ROM User Interface:

  • Restart the PC and access to CTRL - i menu, to do that press and hold the Ctrl key and tap the "i" key several times when the PC is starting up to access the menu.
  • Once you do that you will be able to see the status of the disks, reset disks to "Non-RAID Disk"
  • If for some reason the Ctrl - i does not work, then it is possible that the shortcut to access that menu on your computer is different, in that case, the next thing to do will be to get in contact with the manufacturer of the computer for them to provide the correct shortcut or a possible option in the BIOS.
  • Once you set the drives to "Non-RAID Disk" you will be able to access a regular Operating System partition to set the computer back to factory settings.

 

Using the Intel® Rapid Storage Technology User Interface Utility:

  • Run the Intel® Rapid Storage Technology UI from the following Start menu link:
  • Start -> All Programs -> Intel® Rapid Storage Technology -> Intel® Rapid Storage Technology UI
  • Under ‘Status’ or ‘Manage’, click on the volume you want to delete. You will be presented with the volume properties on the left.
  • Click on ‘Delete volume’
  • Review the warning message and click ‘Yes’ to delete the volume.
  • The ‘Status’ page refreshes and displays the resulting available space in the storage system view.

 

Any questions, please let me know.

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

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Moderator
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Hello moreabhinav, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

 

Just to let you know, the manufacturer of the computer has the option to do all kinds of customizations to their products, so, if the problem persists after trying the steps provided previously, then what we recommend will be to get in contact directly with the manufacturer of it for them to provide further assistance on this matter.

 

Any questions, please let me know.

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

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Moderator
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Hello moreabhinav, Since I have not heard back from you, we are closing the case, but if you have any additional questions, just reply back or post a new question.

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

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