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NFOUG
Beginner
1,352 Views

Warning 2019/02/13 07:29:24 - iaStorA Reset to device, \Device\RaidPort0, was issued.

Hello,

 

I have a problem :

 

Product integration failure (freeze) occured ! Product: 'Kaspersky Endpoint Security 10 for Windows'. Restarting.

in logs windows i see ..

"C:\Windows\System32\drivers\iaStorA.sys - Intel Rapid Storage Technology driver"

 

==> Warning 2019/02/13 07:29:24 - iaStorAReset to device, \Device\RaidPort0, was issued.

 

I try to update with : https://downloadcenter.intel.com/product/55005/Intel-Rapid-Storage-Technology-Intel-RST-

 

But the scan never done ... In theservice log i see ..

 

Date/Time Severity Class Method Data Message

2/19/2019 10:38:02 AM Error DSACore.Models.AvailableUpdate ApplyComparisonMask2 () Failed to apply comparison mask X.X.X.O to 15.28.24.64.4229

2/19/2019 10:38:02 AM Information DSACore.DetectionFlowController CompareVersionsViaArray (installedVersion: , updateVersion: 5059) Start

2/19/2019 10:38:02 AM Warning DSACore.DetectionFlowController CompareVersionsViaArray () InstalledVersion is not valid, installedVersionComponents is empty

2/19/2019 10:38:02 AM Error DSACore.Models.AvailableUpdate ApplyComparisonMask2 () Failed to apply comparison mask X.X.X.O to 15.28.24.64.4229

2/19/2019 10:38:02 AM Error DSACore.Models.AvailableUpdate ApplyComparisonMask2 () Failed to apply comparison mask X.X.X.O to 15.28.24.64.4229

2/19/2019 10:38:02 AM Information DSACore.DetectionFlowController CompareVersionsViaArray (installedVersion: , updateVersion: ) Start

 

Did you have an idea ?

 

Thanks for you big help .

 

Regards.

Nicolas

 

0 Kudos
4 Replies
NFOUG
Beginner
514 Views

2/19/2019 10:38:02 AM Warning DSACore.DetectionFlowController CompareVersionsViaArray () UpdateVersion and InstalledVersion are not valid, installedVersionComponents and updateVersionComponents are empty

2/19/2019 10:38:02 AM Error DSACore.Models.AvailableUpdate ApplyComparisonMask2 () Failed to apply comparison mask X.X.X.O to 15.28.24.64.4229

2/19/2019 10:38:02 AM Information DSACore.DetectionFlowController CompareVersionsViaArray (installedVersion: , updateVersion: 5059) Start

2/19/2019 10:38:02 AM Warning DSACore.DetectionFlowController CompareVersionsViaArray () InstalledVersion is not valid, installedVersionComponents is empty

2/19/2019 10:38:02 AM Error DSACore.Models.AvailableUpdate ApplyComparisonMask2 () Failed to apply comparison mask X.X.X.O to 15.28.24.64.4229

2/19/2019 10:38:02 AM Information DSACore.DetectionFlowController CompareVersionsViaArray (installedVersion: , updateVersion: 5059) Start

2/19/2019 10:38:02 AM Warning DSACore.DetectionFlowController CompareVersionsViaArray () InstalledVersion is not valid, installedVersionComponents is empty

2/19/2019 10:38:02 AM Error DSACore.Models.AvailableUpdate ApplyComparisonMask2 () Failed to apply comparison mask X.X.X.O to 15.28.24.64.4229

2/19/2019 10:38:02 AM Error DSACore.Models.AvailableUpdate ApplyComparisonMask2 () Failed to apply comparison mask X.X.X.O to 15.28.24.64.4229

2/19/2019 10:38:02 AM Information DSACore.DetectionFlowController CompareVersionsViaArray (installedVersion: , updateVersion: ) Start

2/19/2019 10:38:02 AM Warning DSACore.DetectionFlowController CompareVersionsViaArray () UpdateVersion and InstalledVersion are not valid, installedVersionComponents and updateVersionComponents are empty

2/19/2019 10:38:02 AM Error DSACore.Models.AvailableUpdate ApplyComparisonMask2 () Failed to apply comparison mask X.X.X.O to 15.28.24.64.4229

2/19/2019 10:38:02 AM Information DSACore.DetectionFlowController CompareVersionsViaArray (installedVersion: , updateVersion: 5059) Start

2/19/2019 10:38:02 AM Warning DSACore.DetectionFlowController CompareVersionsViaArray () InstalledVersion is not valid, installedVersionComponents is empty

2/19/2019 10:38:02 AM Error DSACore.Models.AvailableUpdate ApplyComparisonMask2 () Failed to apply comparison mask X.X.X.O to 15.28.24.64.4229

2/19/2019 10:38:02 AM Information DSACore.DetectionFlowController CompareVersionsViaArray (installedVersion: , updateVersion: 5059) Start

2/19/2019 10:38:02 AM Warning DSACore.DetectionFlowController CompareVersionsViaArray () InstalledVersion is not valid, installedVersionComponents is empty

2/19/2019 10:38:02 AM Error DSACore.Models.AvailableUpdate ApplyComparisonMask2 () Failed to apply comparison mask X.X.X.O to 15.28.24.64.4229

2/19/2019 10:38:02 AM Error DSACore.Models.AvailableUpdate ApplyComparisonMask2 () Failed to apply comparison mask X.X.X.O to 15.28.24.64.4229

2/19/2019 10:38:02 AM Information DSACore.DetectionFlowController CompareVersionsViaArray (installedVersion: , updateVersion: ) Start

2/19/2019 10:38:02 AM Warning DSACore.DetectionFlowController CompareVersionsViaArray () UpdateVersion and InstalledVersion are not valid, installedVersionComponents and updateVersionComponents are empty

2/19/2019 10:38:02 AM Error DSACore.Models.AvailableUpdate ApplyComparisonMask2 () Failed to apply comparison mask X.X.X.O to 15.28.24.64.4229

2/19/2019 10:38:02 AM Information DSACore.DetectionFlowController CompareVersionsViaArray (installedVersion: , updateVersion: 5059) Start

2/19/2019 10:38:02 AM Warning DSACore.DetectionFlowController CompareVersionsViaArray () InstalledVersion is not valid, installedVersionComponents is empty

2/19/2019 10:38:02 AM Error DSACore.Models.AvailableUpdate ApplyComparisonMask2 () Failed to apply comparison mask X.X.X.O to 15.28.24.64.4229

2/19/2019 10:38:02 AM Information DSACore.DetectionFlowController CompareVersionsViaArray (installedVersion: , updateVersion: 5059) Start

2/19/2019 10:38:02 AM Warning DSACore.DetectionFlowController CompareVersionsViaArray () InstalledVersion is not valid, installedVersionComponents is empty

2/19/2019 10:38:02 AM Error DSACore.Models.AvailableUpdate ApplyComparisonMask2 () Failed to apply comparison mask X.X.X.O to 15.28.24.64.4229

2/19/2019 10:38:02 AM Error DSACore.Models.AvailableUpdate ApplyComparisonMask2 () Failed to apply comparison mask X.X.X.O to 15.28.24.64.4229

2/19/2019 10:38:02 AM Information DSACore.DetectionFlowController CompareVersionsViaArray (installedVersion: , updateVersion: ) Start

2/19/2019 10:38:02 AM Warning DSACore.DetectionFlowController CompareVersionsViaArray () UpdateVersion and InstalledVersion are not valid, installedVersionComponents and updateVersionComponents are empty

2/19/2019 10:38:02 AM Error DSACore.Models.AvailableUpdate ApplyComparisonMask2 () Failed to apply comparison mask X.X.X.O to 15.28.24.64.4229

2/19/2019 10:38:02 AM Information DSACore.DetectionFlowController CompareVersionsViaArray (installedVersion: , updateVersion: 5059) Start

2/19/2019 10:38:02 AM Warning DSACore.DetectionFlowController CompareVersionsViaArray () InstalledVersion is not valid, installedVersionComponents is empty

2/19/2019 10:38:02 AM Error DSACore.Models.AvailableUpdate ApplyComparisonMask2 () Failed to apply comparison mask X.X.X.O to 15.28.24.64.4229

2/19/2019 10:38:02 AM Information DSACore.DetectionFlowController CompareVersionsViaArray (installedVersion: , updateVersion: 5059) Start

2/19/2019 10:38:02 AM Warning DSACore.DetectionFlowController CompareVersionsViaArray () InstalledVersion is not valid, installedVersionComponents is empty

2/19/2019 10:38:02 AM Error DSACore.Models.AvailableUpdate ApplyComparisonMask2 () Failed to apply comparison mask X.X.X.O to 15.28.24.64.4229

2/19/2019 10:38:02 AM Error DSACore.Models.AvailableUpdate ApplyComparisonMask2 () Failed to apply comparison mask X.X.X.O to 15.28.24.64.4229

2/19/2019 10:38:02 AM Information DSACore.DetectionFlowController CompareVersionsViaArray (installedVersion: , updateVersion: ) Start

2/19/2019 10:38:02 AM Warning DSACore.DetectionFlowController CompareVersionsViaArray () UpdateVersion and InstalledVersion are not valid, installedVersionComponents and updateVersionComponents are empty

2/19/2019 10:38:02 AM Error DSACore.Models.AvailableUpdate ApplyComparisonMask2 () Failed to apply comparison mask X.X.X.O to 15.28.24.64.4229

2/19/2019 10:38:02 AM Information DSACore.DetectionFlowController CompareVersionsViaArray (installedVersion: , updateVersion: 5059) Start

2/19/2019 10:38:02 AM Warning DSACore.DetectionFlowController CompareVersionsViaArray () InstalledVersion is not valid, installedVersionComponents is empty

 

I have still update fimware, bios, Intel management from site of Toshiba.

 

The Laptop is a Portege R930 on W7 64 Bits.

 

The message i have oin events is

 

Log Name:   System

Source:    iaStorA

Date:     2/19/2019 10:16:16 AM

Event ID:   129

Task Category: None

Level:     Warning

Keywords:   Classic

User:     N/A

Computer:   1D054093H

Description:

Reset to device, \Device\RaidPort0, was issued.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

 <System>

  <Provider Name="iaStorA" />

  <EventID Qualifiers="32772">129</EventID>

  <Level>3</Level>

  <Task>0</Task>

  <Keywords>0x80000000000000</Keywords>

  <TimeCreated SystemTime="2019-02-19T07:16:16.893642200Z" />

  <EventRecordID>401828</EventRecordID>

  <Channel>System</Channel>

  <Computer>1D054093H</Computer>

  <Security />

 </System>

 <EventData>

  <Data>\Device\RaidPort0</Data>

  <Binary>0F001800010000000000000081000480040000000000000000000000000000000000000000000000000000000000000002000000810004800000000000000000</Binary>

 </EventData>

</Event>

 

 

 

 

n_scott_pearson
Super User Retired Employee
514 Views

What is happening here is that the new driver installation support in Windows 10 (for DCH drivers) is rejecting the version numbers that are used in the Intel driver package. This is because Intel used non-standard version number strings (they include an extra ".64" in the middle of the version number string to indicate that it is a 64-bit release). How Intel ever thought that they could get away with using non-standard version number strings I will never know.

 

So, what can you do about this? Well, you should look for a newer version of the package that you can use that doesn't have this versioning issue. If such a package does not exist, then you will need to contact Intel Customer Support directly, via phone, chat or email service, and open a ticket requesting that the driver installer be quickly fixed.

 

Hope this helps,

...S

NFOUG
Beginner
514 Views

Hello,

The support can't answer in this forum to my question ?

i think he as able to help me to my problem.

 

Cheers..

 

N.

NFOUG
Beginner
514 Views

i just created a tieckt thanks ...

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