When a Raid error occurred, is an error output by event log? When being output, please tell me a source name.

[Abigail_G_Intel]

Hello MKawa17,

Thank you for posting on the Intel Communities.

If you are using Intel® Rapid Storage Technology (Intel® RST), you should be able to see any error occurred on the Intel® RST interface.

As well you can extract a system report for Intel® Rapid Storage Technology by following the steps on the following link:

https://www.intel.com/content/www/us/en/support/articles/000006351/technologies.html

Best Regards, 

Abigail G

Intel Customer Support Technician

A Contingent Worker at Intel

[MKawa17]

Thank you for your reply.

I want to check if there is a system log output in order to detect Raid errors on other systems. Isn't it output?

Also, please let me know if there are any logs other than system logs.

[Abigail_G_Intel]

Hello MKawa17,

To better understand your inquiry, I would like to know:

1. By the event log you mean Windows* Event Viewer?
2. Are you using Intel® RST? Or using a third-party software?
3. Is this a laptop or a desktop?

It's worth mentioning that the Event Viewer is not going to show the RAID system errors after installing the Intel® RST.

Best Regards, 

Abigail G

Intel Customer Support Technician

A Contingent Worker at Intel

[MKawa17]

​Thank you for your reply.

Below are answers to your questions.

　１.Windows* event log. (OS is Windows10.)

　２.I am using Intel® RST.

　３.I am using the desktop.

Best Regards

[Abigail_G_Intel]

Hello MKawa17,

Thank you for the information provided.

Please provide me with more time in order to better answer this inquiry, I am investigating this inquiry and I will get back to you as soon as I can.

Best Regards, 

Abigail G

Intel Customer Support Technician

A Contingent Worker at Intel

[MKawa17]

​​Thank you for your reply.

If the event log is not output to the event viewer, please check whether it is output as a text file.

Best Regards

[Abigail_G_Intel]

Hello MKawa17,

Thank you for waiting for our response.

In this case, I would like to confirm the information that I have previously provided, that the Event Viewer is not going to show the RAID system errors after installing the Intel® RST.  This is due to software design.

Regarding third-party software/tools, we can not recommend you to use a specific one or provide support for them.

We recommend you to use the Intel® RST user interface in order to check for RAID errors.

Best Regards, 

Abigail G

Intel Customer Support Technician

A Contingent Worker at Intel

[MKawa17]

Thank you for your reply.

Is it OK to recognize that Raid error log is not output?

Best Regards, 

[Leonardo_C_Intel]

Hello MKawa17

Yes, the Event Viewer is not going to show the RAID system errors after installing the Intel® RST. This is due to software design.

Regarding third-party software/tools, we cannot recommend you to use a specific one or provide support for them.

We recommend you to use the Intel® RST user interface in order to check for RAID errors.

Regards,

Leonardo C.

Intel Customer Support Technician

A Contingent Worker at Intel

[MKawa17]

Thank you for your reply.

Thank you for your understanding.

Best Regards,