Rapid Storage Technology
Intel® RST, RAID
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Win10 BSOD - KERNEL_MODE_HEAP_CORRUPTION - iaStorAC.sys

rx7
Beginner
660 Views

Getting Blue screen of death pretty often, like every day. All the threads that exist on this issue end up without any proper solution, the OP just disappears either solving it or giving up. The usual.

 

KERNEL_MODE_HEAP_CORRUPTION (13a)
The kernel mode heap manager has detected corruption in a heap.
Arguments:
Arg1: 0000000000000011, Type of corruption detected
Arg2: ffff820179402100, Address of the heap that reported the corruption
Arg3: ffff8201a667e520, Address at which the corruption was detected
Arg4: 0000000000000000

SYMBOL_NAME: iaStorAC+b3c14

MODULE_NAME: iaStorAC

IMAGE_NAME: iaStorAC.sys

STACK_COMMAND: .thread ; .cxr ; kb

BUCKET_ID_FUNC_OFFSET: b3c14

FAILURE_BUCKET_ID: 0x13a_11_PlRB_iaStorAC!unknown_function

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

 

Intel RST Driver 17.9.4.1017

MOBO ROG STRIX Z370-H

Any input is very welcome.

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10 Replies
DeividA_Intel
Moderator
631 Views

Hello rx7,  

  


Thank you for posting on the Intel® communities.   

  


In order to better assist you, please provide the following:  


  


1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  


· Download the Intel® SSU and save the application on your computer: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-  


· Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".  


· To save your scan, click Next and click Save.  


  

2. Is this issue recent? Did you notice the issue after a system update?


3. Did you get the BSOD after opening the Intel® Rapid Storage Technology (Intel® RST)?


4. Have you noticed a pattern for the BSOD?


5. What is your RAID configuration?


6. Have you updated your operating system and BIOS?


7. Have you tried reinstalling the operating system?

 





Regards,    


Deivid A. 

Intel Customer Support Technician 


 


rx7
Beginner
627 Views

1. Give me an upload link for this file that you request. I will not post this info on a public forum.

2. Not really. It has been an issue for a couple of months.

3. No, it does not trigger BSOD.

4. No I have not. Happens once a day on average, random time.

5. I have Windows on a non-raid SSD. I have SSD RAID0 and HDD RAID1 setups, 2 drives each, 4 total.

6. Yes, updated to the latest version on both.

7. No.

DeividA_Intel
Moderator
616 Views

Hello rx7, 



Thanks for the information provided.



I will send you an email (to the e-mail address associated with your community profile) just for you to send the report from the Intel® System Support Utility.





Regards,    


Deivid A. 

Intel Customer Support Technician 


rx7
Beginner
603 Views
DeividA_Intel
Moderator
567 Views

Hello rx7,  


  

Thank you for the information provided 


  

I will proceed to check the issue internally and post back soon with more details. 

  



Best regards,  


Deivid A.  

Intel Customer Support Technician 


DeividA_Intel
Moderator
558 Views

Hello rx7, 



In order to continue further, I would appreciate it if you help me with the following:



1. What is the Intel® Rapid Storage Technology (Intel® RST) version installed?


2. Do you experience the same errors with Asus drivers or Intel drivers?


3. Provide me with the dump file. I will send you an email with the steps and also send the file since it may contain some sensitive information.





Regards,  


Deivid A.  

Intel Customer Support Technician  


rx7
Beginner
549 Views

I have since a couple of days ago reinstalled IRST, while installing it I deselected the checkbox for the software part, only installing the driver. I have since then not encountered a BSOD yet, but there is no guarantee I won't get it again.

 

1. Currently as I have reinstalled it and deselected the software part, I do not have any. I used to have Intel(R) Rapid Storage Technology Driver Software V17.9.4.1017. Currently, only the driver remains.

2. I have downloaded Intel driver from the Asus website for my motherboard.

3. Sent you the file.

rx7
Beginner
539 Views

BSOD today, same issue.

DeividA_Intel
Moderator
497 Views

Hello rx7, 



Thanks for the information provided.



I will proceed with the research and as soon as I have any details I will let you know.





Regards,  


Deivid A.  

Intel Customer Support Technician  


DeividA_Intel
Moderator
476 Views

Hello rx7, 



I would like to let you know that our Engineering team on working to fix this issue and it will be fixed on the next RST release. Keep checking the download center (https://downloadcenter.intel.com/) for new drivers.




Regards,  


Deivid A. 

Intel Customer Support Technician 


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