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JRigo1
Beginner
1,580 Views

Windows 10 se queda bloqueado por problemas de acceso a disco

Hola,

De forma indeterminada al cabo de x minutos o segundos, a veces, el windows se queda colgado y en el monitor de recursos se ve perfectamente como el acceso a disco se queda a 0.

Saben qué sucede con el driver de RST? porque tengo la última actualización y a pesar de ello se sigue quedando colgado. Parece como si el disco de golpe se haya desconnectado.

Espero que me puedan ayudar.

Muchas gracias,

ttecles

0 Kudos
9 Replies
idata
Community Manager
112 Views

Hi ttecles: Thank you very much for contacting the Intel® Rapid Storage Technology communities. We will do our best to assist you with this scenario.

 

 

In order to deliver the most accurate assistance, we just wanted to confirm some details about your system. Please provide the SSU report:

 

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

 

Also, please provide the RAID report:

 

https://www.intel.com/content/www/us/en/support/articles/000006351/technologies.html https://www.intel.com/content/www/us/en/support/articles/000006351/technologies.html

 

 

To attach a file, you must click "Use Advanced Editor" in the top right corner of the response box, then the "attach" option will appear in the bottom right corner of the response box

 

 

Any further questions, please let me know.

 

 

Regards,

 

Alberto R

 

JRigo1
Beginner
112 Views

Hi,

I am sending you the files.

Hope it helps to fix it.

Thanks and regards,

Joan

idata
Community Manager
112 Views

Hi ttecles: Thank you very much for providing those files.

 

 

In order to try to fix this problem please try a BIOS update to version 3801:

 

https://www.asus.com/Motherboards/X99A/HelpDesk_Download/ https://www.asus.com/Motherboards/X99A/HelpDesk_Download/

 

 

Also, please use the option called "Verify and Repair" showing on Intel® RST.

 

 

Additionally, we also recommend to install the Intel® RST version provided by ASUS, version 14.5:

 

https://www.asus.com/Motherboards/X99A/HelpDesk_Download/ https://www.asus.com/Motherboards/X99A/HelpDesk_Download/

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

JRigo1
Beginner
112 Views

problem fixed!

Thank you very much Alberto.

Regards,

Joan

idata
Community Manager
112 Views

ttecles: You are very welcome. Excellent, it is great to hear the problem was resolved.

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

JRigo1
Beginner
112 Views

Hi Alberto,

Problem is reproducing again. It seems Intel RAID configuration and Windows 10 does not like each other...

Any new suggestion?

Regards,

Joan

idata
Community Manager
112 Views

Hi ttecles: We are sorry to hear the problem came back.

 

 

In this case we can try a Check Disk option:

 

https://technet.microsoft.com/en-us/library/ee872425.aspx

 

 

Or we can also try a System File Checker:

 

https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-o...

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

JRigo1
Beginner
112 Views

Hi Alberto,

I ran a CHKDSK /f on the RAID volume and the sfc /scannow and I got no error.

And even after that, every time I try to install a Windows 7 as a virtual machine I cannot finish the installation due to the error. Disc shows 100% activity and no Read/Write operation is done on that Volume. The only thing I can do is to restart the computer...

Regards,

Joan

idata
Community Manager
112 Views

ttecles: Thank you very much for providing those updates.

 

 

It seems to be the problem could be related to one of the hard drives or with the SATA controller on the board, at this point we recommend to get in contact with ASUS directly for further technical or warranty assistance:

https://www.asus.com/us/support/ https://www.asus.com/us/support/

Any questions, please let me know.

Regards,

 

Alberto R
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