Community
cancel
Showing results for 
Search instead for 
Did you mean: 
BVoru
Beginner
454 Views

install RST error massage "This platform is not supported"

Hello I am taring to install update for my msi computer model PS42 8RB-059  rapid storage technology drivers and  I am geting error "This platform is not supported" attached is log file and file from Intel System Support Utility I downloaded install exe from MSI support page .

Can you help me please

Thank you

 

OS Manufacturer Microsoft Corporation

System Name MSI

System Manufacturer Micro-Star International Co., Ltd.

System Model PS42 8RB

System Type x64-based PC

System SKU 14B1.1

Processor Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz, 2001 Mhz, 4 Core(s), 8 Logical Processor(s)

BIOS Version/Date American Megatrends Inc. E14B1IMS.10C, 9/4/2018

SMBIOS Version 3.0

Embedded Controller Version 255.255

BIOS Mode UEFI

BaseBoard Manufacturer Micro-Star International Co., Ltd.

BaseBoard Model Not Available

BaseBoard Name Base Board

Platform Role Mobile

Secure Boot State Off

PCR7 Configuration Elevation Required to View

Windows Directory C:\Windows

System Directory C:\Windows\system32

Boot Device \Device\HarddiskVolume1

Locale United States

Hardware Abstraction Layer Version = "10.0.16299.371"

User Name MSI\admin

Time Zone Pacific Standard Time

Installed Physical Memory (RAM) 16.0 GB

Total Physical Memory 15.9 GB

Available Physical Memory 12.1 GB

Total Virtual Memory 18.8 GB

Available Virtual Memory 14.4 GB

Page File Space 2.88 GB

Page File C:\pagefile.sys

Virtualization-based security Not enabled

Device Encryption Support Elevation Required to View

Hyper-V - VM Monitor Mode Extensions Yes

Hyper-V - Second Level Address Translation Extensions Yes

Hyper-V - Virtualization Enabled in Firmware Yes

Hyper-V - Data Execution Protection Yes

 

OS Manufacturer Microsoft Corporation

System Name MSI

System Manufacturer Micro-Star International Co., Ltd.

System Model PS42 8RB

System Type x64-based PC

System SKU 14B1.1

Processor Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz, 2001 Mhz, 4 Core(s), 8 Logical Processor(s)

BIOS Version/Date American Megatrends Inc. E14B1IMS.10C, 9/4/2018

SMBIOS Version 3.0

Embedded Controller Version 255.255

BIOS Mode UEFI

BaseBoard Manufacturer Micro-Star International Co., Ltd.

BaseBoard Model Not Available

BaseBoard Name Base Board

Platform Role Mobile

Secure Boot State Off

PCR7 Configuration Elevation Required to View

Windows Directory C:\Windows

System Directory C:\Windows\system32

Boot Device \Device\HarddiskVolume1

Locale United States

Hardware Abstraction Layer Version = "10.0.16299.371"

User Name MSI\admin

Time Zone Pacific Standard Time

Installed Physical Memory (RAM) 16.0 GB

Total Physical Memory 15.9 GB

Available Physical Memory 12.1 GB

Total Virtual Memory 18.8 GB

Available Virtual Memory 14.4 GB

Page File Space 2.88 GB

Page File C:\pagefile.sys

Virtualization-based security Not enabled

Device Encryption Support Elevation Required to View

Hyper-V - VM Monitor Mode Extensions Yes

Hyper-V - Second Level Address Translation Extensions Yes

Hyper-V - Virtualization Enabled in Firmware Yes

Hyper-V - Data Execution Protection Yes

 

OS Manufacturer Microsoft Corporation

System Name MSI

System Manufacturer Micro-Star International Co., Ltd.

System Model PS42 8RB

System Type x64-based PC

System SKU 14B1.1

Processor Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz, 2001 Mhz, 4 Core(s), 8 Logical Processor(s)

BIOS Version/Date American Megatrends Inc. E14B1IMS.10C, 9/4/2018

SMBIOS Version 3.0

Embedded Controller Version 255.255

BIOS Mode UEFI

BaseBoard Manufacturer Micro-Star International Co., Ltd.

BaseBoard Model Not Available

BaseBoard Name Base Board

Platform Role Mobile

Secure Boot State Off

PCR7 Configuration Elevation Required to View

Windows Directory C:\Windows

System Directory C:\Windows\system32

Boot Device \Device\HarddiskVolume1

Locale United States

Hardware Abstraction Layer Version = "10.0.16299.371"

 

 

0 Kudos
4 Replies
n_scott_pearson
Super User Retired Employee
85 Views

It's deplorable that MSI cannot even get the board's SMBIOS structure properly setup (just saying).

 

Have you tried manually uninstalling the old version and then installing the new version? This won't affect an arrays that are running.

...S

David_V_Intel
Employee
85 Views

Hello BVoru,

 

Thank you for posting on the Intel ® communities.

 

Were you able to check N.Scott.Pearson's post? 

 

Let me know if you need more assistance.

 

 

Regards,

David V

 

Intel Customer Support Technician

Under Contract to Intel Corporation

LeonWaksman
Super User
85 Views

Hi @BVoru​ 

The following video clips may be helpful for you:

https://www.youtube.com/watch?v=3EXzolf57xE

https://www.youtube.com/watch?v=u2C35-ctFbw

 

Leon

 

AlHill
Super User
85 Views

You really need to update your windows. You are on 1709, which is no longer supported.

 

Doc

 

Reply