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Hello I am taring to install update for my msi computer model PS42 8RB-059 rapid storage technology drivers and I am geting error "This platform is not supported" attached is log file and file from Intel System Support Utility I downloaded install exe from MSI support page .
Can you help me please
Thank you
OS Manufacturer Microsoft Corporation
System Name MSI
System Manufacturer Micro-Star International Co., Ltd.
System Model PS42 8RB
System Type x64-based PC
System SKU 14B1.1
Processor Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz, 2001 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. E14B1IMS.10C, 9/4/2018
SMBIOS Version 3.0
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Micro-Star International Co., Ltd.
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Mobile
Secure Boot State Off
PCR7 Configuration Elevation Required to View
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.16299.371"
User Name MSI\admin
Time Zone Pacific Standard Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.9 GB
Available Physical Memory 12.1 GB
Total Virtual Memory 18.8 GB
Available Virtual Memory 14.4 GB
Page File Space 2.88 GB
Page File C:\pagefile.sys
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
OS Manufacturer Microsoft Corporation
System Name MSI
System Manufacturer Micro-Star International Co., Ltd.
System Model PS42 8RB
System Type x64-based PC
System SKU 14B1.1
Processor Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz, 2001 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. E14B1IMS.10C, 9/4/2018
SMBIOS Version 3.0
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Micro-Star International Co., Ltd.
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Mobile
Secure Boot State Off
PCR7 Configuration Elevation Required to View
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.16299.371"
User Name MSI\admin
Time Zone Pacific Standard Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.9 GB
Available Physical Memory 12.1 GB
Total Virtual Memory 18.8 GB
Available Virtual Memory 14.4 GB
Page File Space 2.88 GB
Page File C:\pagefile.sys
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
OS Manufacturer Microsoft Corporation
System Name MSI
System Manufacturer Micro-Star International Co., Ltd.
System Model PS42 8RB
System Type x64-based PC
System SKU 14B1.1
Processor Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz, 2001 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. E14B1IMS.10C, 9/4/2018
SMBIOS Version 3.0
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Micro-Star International Co., Ltd.
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Mobile
Secure Boot State Off
PCR7 Configuration Elevation Required to View
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.16299.371"
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It's deplorable that MSI cannot even get the board's SMBIOS structure properly setup (just saying).
Have you tried manually uninstalling the old version and then installing the new version? This won't affect an arrays that are running.
...S
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Hello BVoru,
Thank you for posting on the Intel ® communities.
Were you able to check N.Scott.Pearson's post?
Let me know if you need more assistance.
Regards,
David V
Intel Customer Support Technician
Under Contract to Intel Corporation
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Hi @BVoru
The following video clips may be helpful for you:
https://www.youtube.com/watch?v=3EXzolf57xE
https://www.youtube.com/watch?v=u2C35-ctFbw
Leon
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You really need to update your windows. You are on 1709, which is no longer supported.
Doc
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