Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Beginner
2,005 Views

intel rst

Hello

I have a notebook ASUS S400CA-CA 148H

I am unable to install intel rst software, the message that appears to me is "platform is not supported"

Some ideas? Advices?

0 Kudos
5 Replies
Highlighted
Community Manager
54 Views

Hello alex20202020,

 

 

Thanks for contacting the Intel® RSTe (Enterprise) Support forum; by checking the information that you've sent us; your computer isn't currently compatible with the Intel® RSTe (Enterprise) Software, however; in order to assist you to get and install a compatible version of the Intel® RST (Consumer) Software I'll proceed and move this thread to the appropriate support forum.

 

 

Please feel free to ask more questions and to add additional details to your case if you need, we'll be glad to assist you

 

 

 

Regards,

 

 

Chris.
0 Kudos
Highlighted
Beginner
54 Views

Is not compatible?

That is strange.

I particulary bought this computer because it has the ssd integrated, it was build in this manner to use the ssd for cache memory, I didn't made any changes.

If it is so, I will make a comlpain and return it to ASUS.

0 Kudos
Highlighted
Community Manager
54 Views

Hello alex20202020

 

 

Thank you for response and for the information provided.

 

 

Allow me to share with you that the Intel® RSTe (Enterprise) is a software mainly design for server boards; on your laptop system you could try to install Intel® RS, in order to help you better, I would like to gather more information about the configuration you have on the computer. Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

Steps to save the report:
  1. Run the utility.
  2. Click on "Scan" to get the scanned system.
  3. 3Once the scan is complete click on "next".
  4. Use the "save" option, save the report to your desktop.
  5. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.

 

Regards,

 

Leonardo C.

 

0 Kudos
Highlighted
Beginner
54 Views

# SSU Scan Information

Scan Info:

Version:"2.5.0.12"

Date:"04-22-2018"

Time:"00:00:20.4396723"

# Scanned Hardware

Computer:

BaseBoard Manufacturer:"ASUSTeK COMPUTER INC."

BIOS Mode:"Legacy"

BIOS Version/Date:"American Megatrends Inc. S400CA.209 , 05/14/2013"

CD or DVD:"Not Available"

Embedded Controller Version:"255.255"

Platform Role:"Mobile"

Processor:"Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz , GenuineIntel"

Secure Boot State:"Not Available"

SMBIOS Version:"2.7"

Sound Card:"Realtek High Definition Audio"

Sound Card:"Intel(R) Display Audio"

System Manufacturer:"ASUSTeK COMPUTER INC."

System Model:"S400CA"

System SKU:"ASUS-NotebookSKU"

System Type:"x64-based PC"

- "Display"

Intel ® Graphics Driver Version:"1.5.68.0"

- "Intel(R) HD Graphics 4000"

Adapter Compatibility:"Intel Corporation"

Adapter DAC Type:"Internal"

Adapter RAM:"2.06 GB"

Availability:"Running or Full Power"

Bits Per Pixel:"32"

- "Caption":"Intel(R) HD Graphics 4000"

Link:" http://www.intel.com/content/www/us/en/search.html?keyword=HD+Graphics+4000"

CoInstallers:"igfxCoIn_v4358.dll, CoDeviceInstall"

Color Table Entries:"4294967296"

Dedicated Video Memory:"Not Available"

Driver:"igdkmd64.sys"

Driver Date:"12-21-2015 02:00 AM"

Driver Path:"C:\WINDOWS\system32\DRIVERS\igdkmd64.sys"

Driver Provider:"Intel Corporation"

Driver Version:"10.18.10.4358"

INF:"oem2.inf"

INF Section:"iIVBM_w10"

Install Date:"Not Available"

Installed Drivers:"igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll"

Last Error Code:"Not Available"

Last Error Code Description:"Not Available"

Last Reset:"Not Available"

Location:"PCI bus 0, device 2, function 0"

Manufacturer:"Intel Corporation"

Microsoft DirectX* Version:"DirectX 12"

Monochrome:"No"

Number of Colors:"4294967296"

Number of Video Pages:"Not Available"

PNP Device ID:"PCI\VEN_8086&DEV_0166&SUBSYS_10FD1043&REV_09\3&11583659&0&10"

Power Management Capabilities:"Not Available"

Power Management Supported:"Not Available"

Refresh Rate - Current:"60 Hz"

Refresh Rate - Maximum:"60 Hz"

Refresh Rate - Minimum:"60 Hz"

Resolution:"1366 X 768"

Scan Mode:"Noninterlaced"

Service Name:"igfx"

Status:"OK"

Video Architecture:"VGA"

Video Memory:"Unknown"

Video Processor:"Intel(R) HD Graphics Family"

- "Memory"

Physical Memory (Available):"5.18 GB"

Physical Memory (Installed):"8 GB"

Physical Memory (Total):"7.89 GB"

- "BANK 0"

Capacity:"4 GB"

Channel:"ChannelA-DIMM0"

Configured Clock Speed:"1600 MHz"

Configured Voltage:"Not Available"

Data Width:"64 bits"

Form Factor:"SODIMM"

Interleave Position:"First position"

Manufacturer:"Micron"

Maximum Voltage:"Not Available"

Memory Type:"DDR3"

Minimum Voltage:"Not Available"

Part Number:"8JTF5126 4HZ1G6D 1"

Serial Number:"00000000"

Status:"Not Available"

Type:"Synchronous"

- "BANK 2"

Capacity:"4 GB"

Channel:"ChannelB-DIMM0"

Configured Clock Speed:"1600 MHz"

Configured Voltage:"Not Available"

Data Width:"64 bits"

Form Factor:"SODIMM"

Interleave Position:"Second position"

Manufacturer:"Samsung"

Maximum Voltage:"Not Available"

Memory Type:"DDR3"

Minimum Voltage:"Not Available"

Part Number:"M471B5273CH0-CK0"

Serial Number:"12858CFB"

Status:"Not Available"

Type:"Synchronous"

- "Motherboard"

Availability:"Running or Full Power"

BIOS:"BIOS Date: 05/14/13 14:05:23 Ver: 04.06.05, _ASUS_ - 1072009"

Caption:"Motherboard"

- "Chipset":"Intel(R) 7 Series/C216"

Link:" http://www.intel.com/content/www/us/en/search.html?keyword=7+Series/C216"

Date:"05-14-2013 03:00 AM"

Install Date:"Not Available"

...

0 Kudos
Highlighted
Community Manager
54 Views

Hello alex20202020

 

 

Thank you for your response.

 

 

Allow me to share with you that Intel® RST drivers for your combination of hardware/software on not available, looking further on to your case and for possible driver available from the system manufacturer is you case ASUS* I was not able to find any diver on their website.

 

 

https://www.asus.com/Laptops/ASUS_VivoBook_S400CA/HelpDesk_Download/ https://www.asus.com/Laptops/ASUS_VivoBook_S400CA/HelpDesk_Download/

 

 

I will recommend contacting the manufacturer to verify the support for Intel® RST.

 

 

Regards,

 

Leonardo C.

 

0 Kudos