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vgoud
Beginner
470 Views

my hdd invisible, how can online it without losing my personal data

System Report

 

System Information

OS name: Microsoft Windows 10 Home Single Language

OS version: 10.0.18362 

System name: LAPTOP-H17MG80C

System manufacturer: Acer

System model: Predator PH315-51

Processor: GenuineIntel Intel64 Family 6 Model 158 Stepping 10 2.304 GHz

BIOS: Insyde Corp., V1.26

PCH: 0xA30D

 

Intel® Rapid Storage Technology enterprise Information

Kit installed: 16.7.8.1024

User interface version: 16.7.8.1024

Language: English (United States)

Driver version: 16.7.8.1024

ISDI version: 16.7.8.1024

 

Storage System Information

Controller name: Unknown Controller \\Scsi0

Type: SATA

Mode: AHCI

Number of SATA ports: 2

Number of volumes: 1

Volume: Volume_0000

Number of spares: 0

Number of available disks: 0

Rebuild on Hot Plug: Disabled

Manufacturer: Intel Corporation

Model number: 0xA353

Product revision: 16

Direct attached disk: 50026B7682DCF4BE

Direct attached disk: WD-WXE1A19L4309

 

Disk on Controller 0, Port 1

Status: Normal

Type: SATA SSD

Location type: Internal

Size: 119 GB

System disk: No

Disk data cache: Enabled

Command queuing: NCQ

Transfer rate: 6 Gb/s

Model: KINGSTON RBUSNS8180DS3128GJ       

Serial number: 50026B7682DCF4BE

SCSI device ID: 0

Firmware: SBFK61E1

Physical sector size: 512 Bytes

Logical sector size: 512 Bytes

 

Disk on Controller 0, Port 4

Status: Offline

Type: SATA disk

Location type: Internal

Size: 932 GB

System disk: No

Disk data cache: Enabled

Command queuing: NCQ

Transfer rate: 6 Gb/s

Model: WDC WD10SPZX-21Z10T0           

Serial number: WD-WXE1A19L4309

SCSI device ID: 0

Firmware: 02.01A02

Physical sector size: 4096 Bytes

Logical sector size: 512 Bytes

 

0 Kudos
8 Replies
David_V_Intel
Employee
212 Views

Hello vgoud,

 

Thank you for posting on the Intel ® communities.

 

When did you install Intel ® Rapid Storage Technology? Do you have any RAID set up? When did the drive become "invisible"? These questions are important to determine the cause of this behavior. 

 

If you do have a RAID, please provide me with the configuration, is it a RAID 1, RAID 0, RAID 5? 

 

Please let me know so I can assist you further.

 

 

David V

 

Intel Customer Support Technician

A Contingent Worker at Intel

David_V_Intel
Employee
212 Views

Hello vgoud,

 

Please provide me with answers to the questions posted previously.

 

Let me know if you need more assistance.

 

 

Regards,

David V

 

Intel Customer Support Technician

A Contingent Worker at Intel

vgoud
Beginner
212 Views

i answered your questions

vgoud
Beginner
212 Views

it comes with laptop,i didn't istalled.

i done raid setup.and it is raid 1.after completion raid set it became invisibleScreenshot (7).pngScreenshot (6).pngScreenshot (5).png

vgoud
Beginner
212 Views

System Report

 

System Information

OS name: Microsoft Windows 10 Home Single Language

OS version: 10.0.18362 

System name: LAPTOP-H17MG80C

System manufacturer: Acer

System model: Predator PH315-51

Processor: GenuineIntel Intel64 Family 6 Model 158 Stepping 10 2.304 GHz

BIOS: Insyde Corp., V1.26

PCH: 0xA30D

 

Intel® Rapid Storage Technology enterprise Information

Kit installed: 17.0.0.1072

User interface version: 17.0.0.1072

Language: English (United States)

RAID option ROM version: 16.0.2.3402

Driver version: 17.7.0.1006

ISDI version: 17.0.0.1072

 

Storage System Information

RAID Configuration

 

Array Name: SATA_Array_0000

Size: 244,208 MB

Available space: 3 MB

Number of volumes: 1

Volume member: Volume_1

Number of array disks: 2

Array disk: 50026B7682DCF4BE

Array disk: WD-WXE1A19L4309

Disk data cache: Enabled

 

Volume name: Volume_1

Status: Normal

Type: Recovery

Size: 122,102 MB

Update mode: On request

System volume: Yes  

Data stripe size: 64 KB

Write-back cache: Write back

Initialized: Yes  

Parity errors: 0

Blocks with media errors: 0

Physical sector size: 4096 Bytes

Logical sector size: 512 Bytes

 

Hardware Information

 

Controller name: Intel(R) Chipset SATA/PCIe RST Premium Controller \\Scsi0

Type: SATA

Mode: RAID

Number of SATA ports: 2

Number of volumes: 1

Volume: Volume_1

Number of spares: 0

Number of available disks: 0

Rebuild on Hot Plug: Disabled

Manufacturer: Intel Corporation

Model number: 0x282A

Product revision: 16

Direct attached disk: 50026B7682DCF4BE

Direct attached disk: WD-WXE1A19L4309

 

Disk on Controller 0, Port 1

Status: Normal

Type: SATA SSD

Location type: Internal

Usage: Master disk

Size: 119 GB

System disk: No

Disk data cache: Enabled

Command queuing: NCQ

Transfer rate: 6 Gb/s

Model: KINGSTON RBUSNS8180DS3128GJ       

Serial number: 50026B7682DCF4BE

SCSI device ID: 0

Firmware: SBFK61E1

Physical sector size: 512 Bytes

Logical sector size: 512 Bytes

 

Disk on Controller 0, Port 4

Status: Offline

Type: SATA disk

Location type: Internal

Usage: Recovery disk

Size: 932 GB

System disk: No

Disk data cache: Enabled

Command queuing: NCQ

Transfer rate: 6 Gb/s

Model: WDC WD10SPZX-21Z10T0           

Serial number: WD-WXE1A19L4309

SCSI device ID: 0

Firmware: 02.01A02

Physical sector size: 4096 Bytes

Logical sector size: 512 Bytes

 

 

David_V_Intel
Employee
212 Views

Hello vgoud,

 

Thank you for your response.

 

I was reviewing the system report you have posted and I can see that there is a 1TB drive labeled as "Recovery Disk", the model shown is "WD10SPZX-21Z10T0". 

 

If this is not the disk then it is advised to check under "Disk Management" to see if the disk shows at all or if it is recognized by the O.S.

 

When you are first setting up Intel ® Rapid Storage Technology, the software offers an option to set a drive as a recovery, which appears to be the case of what happened here, if you would like to remove the recovery disk then you can refer to the options below:

 

A. Using the Intel® Rapid Storage Technology User Interface Utility

 

1.Run the Intel® Rapid Storage Technology UI from the following Start menu link: 

 

Start -> All Programs -> Intel® Rapid Storage Technology -> Intel® Rapid Storage Technology UI 

 

2.Under ‘Status’ or ‘Manage’, click on the volume you want to delete. You will be presented with the volume properties on the left. 

3.Click on ‘Delete volume’ 

4.Review the warning message and click ‘Yes’ to delete the volume. 

5.The ‘Status’ page refreshes and displays the resulting available space in the storage system view.

 

B. Using the Option ROM User Interface

 

1.During POST, use CTRL-I to enter the RST BIOS Extension.

2.Mark the drive as "Non-RAID".

3.Reboot your system.

 

*NOTE: Keep in mind that the data is no longer there when the disk is a recovery disk. 

 

 

 

Regards,

David V

 

Intel Customer Support Technician

A Contingent Worker at Intel

AndrewG_Intel
Moderator
212 Views

Hello vgoud,

 

I was checking this thread and would like to know if you were able to check the information and steps provided in the previous post. If so, could you please share the outcome?

 

Regards,

 

Andrew G.

Intel Customer Support Technician

A Contingent Worker at Intel

AndrewG_Intel
Moderator
212 Views

Hello vgoud,

 

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.

 

Andrew G.

Intel Customer Support Technician

A Contingent Worker at Intel

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