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rashbhu
Beginner
2,063 Views

sata disk on controller 0 port 0 at risk (smart event )

I am facing this error on Intel Rapid storage technology .search on several site for the problem .any help

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6 Replies
Alberto_R_Intel
Moderator
1,610 Views

rashbhu, Thank you for posting in the Intel® Communities Support.

 

In order to provide the most accurate information, we just wanted to confirm a few details about your system:

What is the model of the motherboard?

What is the model of the processor?

If this is a laptop, what is the model of it?

Which type of RAID level configuration are you using 0,1,5 or 10?

How many HDDs/SSDs are you using?

What is the specific model of each of the HDDs and SSDs?

Did you make any recent hardware/software changes?

Was it working fine before?

 

Please provide the SSU report so we can verify more features about your system:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

Also, please provide the RAID report so we can check the status of the RAID:

https://www.intel.com/content/www/us/en/support/articles/000006351/technologies.html

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

rashbhu
Beginner
1,610 Views

SPECFICATIONS

rashbhu
Beginner
1,610 Views

Please provide the SSU report so we can verify more features about your system:

SPECFICATION IS THE FILE YOUR REQURIED

Also, please provide the RAID report so we can check the status of the RAID:

SYSTEM REPORT FOR RAID

 

Alberto_R_Intel
Moderator
1,610 Views

rashbhu, Thank you very much for providing those reports.

 

Based on the information showing in the files, what the Smart Event message indicates is basically that at some point the mechanical hard drive tried to read/write some information and was not capable of doing that, which triggered the error message to show up.

 

So, in this case, the application is basically letting you know that the WDC WD10SPZX-75Z10T1 hard drive in port 0 is about to fail.

 

The best thing to do in this situation, since you are using a laptop, will be to get in contact directly with Dell for them to provide further assistance on this matter, probably a replacement of the hard drive will be needed or if there is another option they will be able to provide more technical and warranty assistance for this scenario.

https://www.dell.com/support/home/us/en/04/

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

rashbhu
Beginner
1,610 Views

Thank you for help​

Alberto_R_Intel
Moderator
1,610 Views

rashbhu, You are very welcome.

 

Any other inquiry, do not hesitate to contact us again.

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

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