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jura1
Beginner
105 Views

intel driver & support assistant

Este aplicativo  driver  atualizaçoes, "intel driver & support assistant",  Esta impedindo 

que o USB seja ejetado com segurança , ja deixou dois hd externo no formato RAW, 

desinstalei e reinstalei mas nao resolveu, agora deixo como esta na imagem, desativado.

Como  este problema pode ser resolvido ?

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3 Replies
Victor_G_Intel
Moderator
58 Views

Hello jura1,

 

Thank you for posting on the Intel® communities.


In order to better assist you please provide the following report and information so we can move forward.


-Intel® System Support Utility (Intel® SSU)

 

Download link: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

•          Open the application and click on "Scan" to see the system and device information

•          By default, Intel® SSU will take you to the "Summary View".  

•          Click on the menu where it says "Summary" to change to "Detailed View".  

•          To save your scan, click on "Next", then "Save".

 

Use the option under the reply window to attach the report to the thread (Drag and drop here or browse files to attach).


- Can you please confirm how did you determine that the cause of the USB not been able to be removed safely was because the Intel® Driver & Support Assistant (Intel® DSA) was enabled in the background?


Important note: Our support is only provided in English. We may not be able to translate the screenshots attached to the thread. To better assist you, we use a translation tool.

 

 I look forward to hearing from you.

 

Regards,

 

Victor G.

Intel Technical Support Technician  


Victor_G_Intel
Moderator
35 Views

Hello jura1,


Were you able to check the previous post?  


Please let me know if you need further assistance.  


Best regards,


Victor G. 

Intel Technical Support Technician


Victor_G_Intel
Moderator
14 Views

Hello jura1,


We have not heard back from you.


If you need any additional information, please submit a new question as this thread will no longer be monitored 


Victor G. 

Intel Technical Support Technician