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Неработоспособность intel raid controller rs2wc040 на Windows 10 x64

MRyav
Beginner
1,266 Views

При попытке установить драйвер на Windows 10, контроллер не может работать корректно с ошибкой "код 10". Драйвер указывался вручную, однако ни единый драйвер из файла диска не подошёл. На 32 разрядных ОС драйвер устанавливается и работает. Прошивка последняя доступная на сайте интел. Какое может быть решение данной проблемы? Драйвер официально поддерживает Win 10 любой разрядности.

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SergioS_Intel
Moderator
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Hello MRyav , Thank you for contacting Intel Customer Support. Can you please provide us with the driver version and name that you are trying to install? Additionally are you able to access the RAID BIOS by hitting the Ctrl + G keys? Please do not hesitate to contact us again if you need further assistance. Best regards, Sergio S. Intel Customer Support Technician Under Contract to Intel Corporation
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MRyav
Beginner
870 Views

Yes. Everything works as it supposed to work, I have even created array with two 6TB drives. But only before OS launched. x86 OS's work with this controller good, driver installation is succeeded on Win2003 x86, Win 10 x86. Today I tried to install this controller on Win Server 2016 and situation is similar to Win 10 x64 - not able to run device with driver. Driver is installed, but it cannot run(Code 10). I tried Driver versions 7.708.12.00, 6.703.03.00 and 6.713.05.00. None of these was able to run the device on x64 OS

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MRyav
Beginner
870 Views

Update. Win SRV 2012 R2 has the same problem. Problem 0xA in log

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MRyav
Beginner
870 Views

Update. Win 7 x64 is not able to run device as well, but x86 OS ran it properly

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Franklin_S_Intel
Employee
870 Views
Hello MRyav, When a driver install occurs the error message usually also contains a "FailReasonString" that can provide more details on the actual reason why the install failed. Could you check on that and let us know what it says? Regards, Franklin S. Intel Customer Support Technician Under Contract to Intel Corporation
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Franklin_S_Intel
Employee
870 Views
Hello MRyav, Where you able to check to see more details on the cause of failure during the driver install? Regards, Franklin S. Intel Customer Support Technician Under Contract to Intel Corporation
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NAlam2
Beginner
870 Views

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Franklin_S_Intel
Employee
870 Views
Hello MRyav, Please let us know if you still need any assistance. Thank you. Regards, Franklin S. Intel Customer Support Technician Under Contract to Intel Corporation
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Franklin_S_Intel
Employee
870 Views
Hello Michael, As an additional note. The 64bit drivers for Win10 are located at: Intel_Windows_drv_MR_7.708.12.00_pv\RAID\win10_x64 So, make sure he is pointing to this folder directly and not the root of the folder, sometimes Windows gets picky with that. Regards, Franklin S. Intel Customer Support Technician Under Contract to Intel Corporation
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Franklin_S_Intel
Employee
870 Views
Hello Michael, I am just checking to see if you have any other questions or concerns. Regards, Franklin S. Intel Customer Support Technician Under Contract to Intel Corporation
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Franklin_S_Intel
Employee
870 Views
Hello Michael, Do you need any more assistance with your issue? Regards, Franklin S. Intel Customer Support Technician Under Contract to Intel Corporation
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