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A S2600WF has spontaniously rebooted, with in the BMC : 'SPS FW Health' 'ME' 'Critical' 'NM Capability' 'OEM - Asserted' and 'SMI Timeout' 'BMC' 'Critical' 'SMI Timeout' 'State Asserted - Asserted' What is the cause for those messages?

JanKuipers
Beginner
1,189 Views

 

  • System BIOS - 02.01.0009
  • ME Firmware - 04.01.04.323
  • BMC Firmware - 2.22.59c3b83a
  • FRUSDR - 1.96

 

0 Kudos
9 Replies
Emeth_O_Intel
Moderator
964 Views

Hello,

 

Thank you for contacting Intel Server Community Support.

 

To verify more details about the error your system has been facing.

Could you please so kind and provide us the following logs from your system:

 

  1. System Event Log (SEL).
  2. Intel System Information Retrieval Utility (Sysinfo).

 

Please, share with me the logs as soon as you will extract them in order to proceed with the next step.

 

Best regards,

 

Emeth O.

Intel® Server Specialist 

A Contingent Worker at Intel.

Emeth_O_Intel
Moderator
964 Views

Hello,

 

I am following up on your thread in order to verify the status of your system and see if you could extract the system logs requested in order to proceed with the corresponding analysis of the events.

 

If you have more questions or need additional information, don't hesitate to let me know and I will be more than happy to assist you.

 

Best regards,

 

 

Emeth O.

Intel® Server Specialist 

A Contingent Worker at Intel.

 

JanKuipers
Beginner
964 Views

Uploaded as requested

JanKuipers
Beginner
964 Views
posted a file.
Emeth_O_Intel
Moderator
964 Views

Hello,

 

Thank you so much for the logs provided.

 

I was reviewing the information and I noticed that your system does not have the latest BIOS Version. Could you please so kind and performed the BIOS Update using the version ""02.01.0010"".

 

Please check the following link in order to download the BIOS and Firmware Update Package for UEFI:

 

https://downloadcenter.intel.com/download/29341?product=89015

 

Meanwhile, I will verify the logs provided and as soon as possible I will be contacting you back in order to proceed with the next step.

 

Best regards,

 

Emeth O.

Intel® Server Specialist

Emeth_O_Intel
Moderator
964 Views

Hello,

 

I am following up on your case in order to verify if you performed the BIOS update to the latest version on your system. Also, as additional information I would like to recommend the following:

 

  • Resetting processor
  • Single processor test
  • Swap processors
  • Update the FW to the latest version and clearing the CMOS right after that

 

I will be waiting for your outcome in order to proceed with the next step.

 

Best regards,

 

Emeth O.

Intel® Server Specialist 

 

Emeth_O_Intel
Moderator
964 Views

Hello,

 

I would like to know if you have more questions or if you still need help on this thread.

If so, please do not hesitate and let me know and I will be more than happy to assist you.

 

Best regards,

 

Emeth O.

Intel® Server Specialist 

 

 

Emeth_O_Intel
Moderator
964 Views

Hello,

 

I was reviewing your thread and I have not seen any activity recently. I am going to proceed and close this interaction. Moreover, if you have more questions or need assistance do not hesitate and let us know and we will be more than happy to assist you.

 

Best regards,

 

Emeth O.

Intel® Server Specialist 

 

VaughnD
Beginner
543 Views

Experiencing this issue as well on S2600WFT servers and already using

Version: SE5C620.86B.02.01.0010.010620200716
Release Date: 01/06/2020

Is the recommendation to use latest version and/or has a fix been discovered to what the possible issue could be?

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