Accessing the BMC debug logfile from commandline

[cs7]

Hello,

is there a way to access the BMC Webconsole's debug logfile from commandline?

Thank you.

Carsten

[idata]

Hello carstens007,

I am afraid I was unable to locate how to access the BMC Debug Log using the command line.I am going to double check and provide you with a final answer.Could you please help me with a model number of a Server where you want to access the BMC Debug Log using the command line If there is anything else we can help please feel free to ask.Best regards, Henry A.

[cs7]

Hello Henry,

thank you for your reply and looking into it. The system(s) are NEC LX HPC-1812-Rh2 with XEON Gold 6130 and following board:

Board Manufacturer: Intel Corporation

Board Product Name: S2600BPB

Board Part/Model Number: H87926-550

Firmware versions:

BMC Firmware Build Time : Thu Feb 8 23:10:05 2018

BIOS ID : SE5C620.86B.00.01.0013.C0001.030920180427

BMC FW Rev : 1.43.660a4315

Backup BMC FW Rev : 1.43.660a4315

Build ID : 660A4315

SDR Package Version : 1.30

Mgmt Engine (ME) FW Rev : 04.00.04.294

Thank you.

Regards,

Carsten

[idata]

Hello carstens007,

I am afraid the BMC Debug Log can only be view and retrieved by using the System Event Log (SEL) Viewer Utility for Intel® Server Boards.https://www.intel.com/content/www/us/en/support/articles/000006960/server-products/server-boards.html https://www.intel.com/content/www/us/en/support/articles/000006960/server-products/server-boards.html If there is anything else we can help please feel free to ask.Best regards, Henry A.

[idata]

Hello carstens007,

Thank you for your time and patience, I am just following up to see if the last information sent helped if there is anything else I can help you with.Best regards, Henry A.

[idata]

Hello carstens007,

I am sorry but we haven't heard back from you in the matter on this threat. I hope this information has helped.Best regards, Henry A.

[cs7]

Hello Henry,

thank you for your reply, sorry for the late reply, I was off the last week.

From the manual and listed outputs, the SEL viewer utility is only giving the System Event log output, I can collect this with

ipmitool like

# : ipmitool -I lanplus -H -U sel list

Password:

1 | 02/15/2018 | 11:18:15 | Event Logging Disabled # 0x07 | Log area reset/cleared | Asserted

2 | 02/16/2018 | 12:52:01 | System Event # 0x83 | OEM System boot event | Asserted

3 | 02/19/2018 | 08:57:39 | System Event # 0x83 | OEM System boot event | Asserted

4 | 02/19/2018 | 09:02:28 | System Event # 0x83 | OEM System boot event | Asserted

5 | 02/19/2018 | 10:22:42 | System Event # 0x83 | OEM System boot event | Asserted

6 | 02/21/2018 | 09:51:25 | System Event # 0x83 | OEM System boot event | Asserted

7 | 02/26/2018 | 20:35:35 | System Event # 0x83 | OEM System boot event | Asserted

8 | 04/08/2018 | 13:46:12 | Voltage # 0xd0 | Upper Non-critical going high | Asserted

9 | 04/08/2018 | 13:46:12 | Voltage # 0xd0 | Upper Critical going high | Asserted

a | 04/08/2018 | 13:46:12 | Voltage # 0xd0 | Upper Non-critical going high | Deasserted

b | 04/08/2018 | 13:46:12 | Voltage # 0xd0 | Upper Critical going high | Deasserted

c | 05/20/2018 | 08:11:24 | Version Change # 0x12 | | Asserted

d | 05/20/2018 | 08:12:45 | Version Change # 0x12 | | Asserted

When I'm talking about the "BMC Webconsole's debug logfile" I mean files named like

DebugLogs_20180525_105749.zip containing encrypted files SystemBMCDebugLog.zip.encrypted SystemDebugLog.zip

which you get when you click on the BMCs webinterface under Server Diagnostics > System Diagnostics > under the

text:

"Log files should be sent to your system manufacturer for analysis"

the , producing the above mentioned zip file which you can download then from the BMC via a new link created on that System Diagnostics page.

I would assume that these zipped files contain all BIOS etc configs and hardware information besides the SEL about the system, making it easier for our vendor to identify hardware problems. So to troubleshoot issues we collect information like SEL via ipmitool and system logfiles, and when identifying possibly a hardware issue we then would send all information to our hardware supporter, preferably including this by our supporter. BTW, why is the file encrypted, what is the password for us to check?

Thank you.

Regards,

Carsten

[idata]

Hello carstens007,

No worries, I am here to help you as much as possible.The BMC file is encrypted for Engineering verification only.If you will like to have the file check for any problems, please contact our call center at 916-377-7000 Option # 4. And open a ticket there for help and diagnostic.Best regards, Henry A.

[idata]

Hello carstens007,

I just will like to follow up and ask if there is anything else I can help you with. Please remember, the BMC file is encrypted for Engineering verification only.If you will like to have the file check for any problems, please contact our call center at 916-377-7000 Option # 4. And open a ticket there for help and diagnostic.Best regards, Henry A.

[idata]

Hello carstens007,

We haven't heard back from you on the threat opened.I will proceed on closing the threat. If you require additional help you can open a new threat or contact the support line 916-377-7000 Option # 4. And open a ticket there for help and diagnostic.Best regards, Henry A.