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After trying all the steps for the Cannot Log in to CMM (cs-029107) and encountering the same issue, what is the next step? Would it be the Emergency CMM Firmware Recovery?

BVela1
Beginner
979 Views

After trying all the steps for the Cannot Log in to CMM (cs-029107) and encountering the same issue, what is the next step? Would it be the Emergency CMM Firmware Recovery?

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David_A_Intel
Moderator
100 Views

It depends on the nature of the issue. May I ask why you are trying to reset the CMM? I know you mentioned you were following the article but was it because it was not taking your username and password or because you cannot access the web server?

It is possible to consider the ftp://ftp.actina.pl/actina-solar/drivers/Temp/MFSYS25/378847_MFSYS25_CMM_Recovery.pdf Emergency CMM Firmware Recovery to solve issues with the CMM.

In this case, I would recommend contacting http://www.intel.com/p/en_US/support/contactsupport Intel Customer Support for proper follow up of the recovery process.

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David_A_Intel
Moderator
101 Views

It depends on the nature of the issue. May I ask why you are trying to reset the CMM? I know you mentioned you were following the article but was it because it was not taking your username and password or because you cannot access the web server?

It is possible to consider the ftp://ftp.actina.pl/actina-solar/drivers/Temp/MFSYS25/378847_MFSYS25_CMM_Recovery.pdf Emergency CMM Firmware Recovery to solve issues with the CMM.

In this case, I would recommend contacting http://www.intel.com/p/en_US/support/contactsupport Intel Customer Support for proper follow up of the recovery process.

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