Solved: CRITICAL EVENT: Pwr Unit Status reports the power unit has suffered a failure. (Power supply failure).

BBill8 · ‎10-24-2016

Hello,

This is for a brand-new S2600CW board, single power supply.

Green light is blinking, and the SEL has reported the following:

"CRITICAL EVENT: Pwr Unit Status reports the power unit has suffered a failure. (Power supply failure)" and "Integrated BMC - LUN# 0 (Channel# 0).

Do I have a bad power supply?

Any help is appreciated.

Regards,

Bill

idata · ‎10-25-2016

Hello Bill,

To answer your question, normally when a power supply goes defective it has a amber LED on it. The issue you are describing could be related to the sensors not properly detecting that power supply so we suggest updating the firmware to the latest version:

https://downloadcenter.intel.com/download/26366/Intel-Server-Board-S2600CW-Firmware-Update-Package-for-EFI?product=88278 Intel® Server Board S2600CW Firmware Update Package for EFI

If the issue persists after the firmware update, please contact our support group to replace the power supply under warranty:

http://www.intel.com/content/www/us/en/support/contact-support.html Contact Support

View solution in original post

idata · ‎10-25-2016

Hello Bill,

To answer your question, normally when a power supply goes defective it has a amber LED on it. The issue you are describing could be related to the sensors not properly detecting that power supply so we suggest updating the firmware to the latest version:

https://downloadcenter.intel.com/download/26366/Intel-Server-Board-S2600CW-Firmware-Update-Package-for-EFI?product=88278 Intel® Server Board S2600CW Firmware Update Package for EFI

If the issue persists after the firmware update, please contact our support group to replace the power supply under warranty:

http://www.intel.com/content/www/us/en/support/contact-support.html Contact Support