Eagle Stream Archer City System booting issue

[Alam__Shariful]

Hello,

I have an Eagle Stream Archer City System. When I power it on, the display remains blank, and nothing appears, not even the BIOS options. I can hear the system running, and the BMC is up. However, the KVM/SOL from the BMC also shows nothing. I’m not sure what’s happening. Any solutions to this problem? 

Regards,

Shariful

[VARADHARAJAN]

Remove all RAM modules, clean gold parts with a white eraser, then put back on MB one by one RAM module, then power on the PC.

Remove the CMOS battery, wait 10 minutes, put it back to MB, and then power on the PC. if you have a dedicated GPU, remove it, boot with the internal display, and check HDMI, DP, or VGA cables.

[Sazirah]

Hi Alam_Shariful,

Thank you for posting in Intel Ethernet Communities.

Regarding this Intel Software Development Platform (SDP) you are using, we have dedicated team that able to assist you regarding this issue. 

Please register at our Intel Software Development Platform (Intel SDP) Support Center (http://www.intel.com/sdp) which provides privileged access to support collateral as well as creates access for ticketing for the Online Service Center.

Please be inform to access the Intel SDP, you require to have CNDA access with Intel.

You will be able to open the new ticket in the Intel Software Development Platform Support Center (Intel SDP)

http://www.intel.com/sdp

Regards,

Sazzy_Intel

[Sazirah]

Hi Alam_Shariful,

Good day.

I would like to follow up regarding the issue reported above. Have you tried to register at Intel SDP and open a ticket?

Regards,

Sazzy_Intel

[Alam__Shariful]

Hello Sazzy_Intel,

Yes, I did register with SDP. Later I received an email saying "Your request for user engagement regarding Intel® Software Development Platforms (Intel® SDP) with Intel Corporation could not be verified."

[IntelSupport]

Hello Alam__Shariful,

Greetings!!

We request you to make sure that all the information you provided in your request is accurate and complete. Verify any identification or reference numbers, contact details, and other relevant data. If you believe there was an error or omission in the original request, consider resubmitting it with the corrected or additional information.

Regards,

Vishal_Intel

[Sazirah]

 Hello Alam_Shariful,

Good day,

This is related to your enquiries above, I would like to check if the issue has resolved?

If you have any questions or clarifications, please let me know.

Regards,

Sazzy_Intel

[Sazirah]

 Hello Alam_Shariful,

Good day,

This is related to your enquiries above, I would like to check if the issue has resolved?

If you have any questions or clarifications, please let me know.

Regards,

Sazzy_Intel

[Sazirah]

Hello Alam_Shariful,

Good day.

This is regarding your enquiry above.

Since we have not seen an update, we will be closing this forum case from our end. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Regards,

Sazzy_Intel