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FRU/SDR not updating

rzb
Beginner
1,865 Views

Hi, I'm commissioning a R1208WFTYSR. Successfully ran the update package and the BIOS/BMC/ME have updated OK. However, although the FRU/SDR update ran apparently OK it hasn't populated fully - the second PSU doesn't show up for instance. Any hints?

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IntelSupport
Moderator
1,805 Views

Hello rzb,


Thank you for trying out the recommendations provided.


There is not a PSU firmware or update that we can recommend. As you point out, it seems that the PSU might be faulty. 


In this scenario, our recommendation is that you replace the PSU if possible.


If you would like to replace the PSU, please let us know, and we will be glad to gather the information required to check the warranty status of the unit.


Wanner G.

Intel Server Specialist


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IntelSupport
Moderator
1,853 Views

Hello rzb,


Thank you for posting your question on this Intel® Community.


To better assist you, we would like to obtain more details about this issue.


  • How are you reviewing this behavior? Are you able to provide screenshots?
  • What is the BIOS and firmware package version you ran on the server?
  • What is the operating system running on the server?


If possible, please run this utility and attach the logs generated.


System Information Retrieval Utility (SysInfo) Installation on UEFI

------------------------------------------------------


Download link

https://downloadcenter.intel.com/download/29677/System-Information-Retrieval-Utility-SysInfo-


1. Copy the uncompressed .zip file into a local directory (for example, fs0:\sysinfo).

2. Go to the UEFI folder.

3. Run sysinfo.efi.


Sysinfo logs system information in two log files in the LogFiles folder under the current directory

(sysinfo_log.txt, PCI_log.txt):

sysinfo.efi


Wanner G.

Intel Server Specialist


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rzb
Beginner
1,847 Views

Hi,

sysinfo logs attached so version info is in there. Also attached a screenshot of the BMC web console showing only one PSU listed. The same info (only one PSU) is seen using ipmitool to access the BMC.

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rzb
Beginner
1,841 Views

... and attached shows there really are two PSUs fitted

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IntelSupport
Moderator
1,833 Views

Hello rzb,


Thank you for providing additional details about your system.


The BMC is key to make sure all the components of the system are healthy. The Field Replaceable Unit/Sensor Data Record (FRUSDR) helps the BMC firmware in monitoring and managing the server. Incorrectly updating the FRUs or SDRs in a server can lead to the BMC not reporting accurate information.


Try Updating the Field Replaceable Unit/Sensor Data Record (FRUSDR) only to obtain accurate Sensor Readings.


1. Login to F2 (BIOS) screen and select Internal EFI shell in the Boot Manager tab. A shell prompt appears on screen.

2. Run map –r to display all the drives available under the shell. 

3. Change to the current directory containing the FRUSDR package.

4. Run the nsh script in the FRUSDR folder. 


Intel® Server Board S2600WF Family BIOS and Firmware Update Package for UEFI Version: 02.01.0012

https://downloadcenter.intel.com/download/29753/Intel-Server-Board-S2600WF-Family-BIOS-and-Firmware-Update-Package-for-UEFI?product=192581


Wanner G.

Intel Server Specialist


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rzb
Beginner
1,819 Views

Hi, Already tried rerunning the FRU/SDR update with no change.

However, I tried swapping the PSU out with another (same type). Now rerunning the FRU/SDR update finds 2 PSUs and all is well. And, the suspect PSU isn't recognised in a different chassis either. Looks like this PSU might be faulty, or is there a PSU firmware update or similar?

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IntelSupport
Moderator
1,806 Views

Hello rzb,


Thank you for trying out the recommendations provided.


There is not a PSU firmware or update that we can recommend. As you point out, it seems that the PSU might be faulty. 


In this scenario, our recommendation is that you replace the PSU if possible.


If you would like to replace the PSU, please let us know, and we will be glad to gather the information required to check the warranty status of the unit.


Wanner G.

Intel Server Specialist


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rzb
Beginner
1,789 Views

This is a brand new unit so we’ll be returning it via our supplier. Thanks for your help. 

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IntelSupport
Moderator
1,783 Views

Hello rzb,


Thank you for letting us know that you will replace the unit via your supplier.


We will proceed to close this thread. If you need further assistance, please post a new question, and we will be glad to help you.


Wanner G.

Intel Server Specialist


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