Frequent "Drive has become stale" on intel modular server

[idata]

reHi,

We are experiencing frequent drive failures on an intel modular server

The modular server is only 6 months in production and since then we had 5 drive failures

This is the message we receive when the failure happens

Date: 7/03/2012

Time: 13:23:28

Event Id: 1897

Policy Id: 3565

Severity: Warning

Type: Storage

Component: Drive 03

User Name: System

Description: Physical Drive has become stale

Extra Data:

s:143:"0000000000000000000000043658523138433348000000000000000000000000|PSev:3|Time:20120703132327.000000+000|SysName:2000001E67215008|Seq:743|Ctrlr:0";

Is this a known problem ? Any advice on the actions that should be taken ?

Kind Regards

[Daniel_O_Intel]

I have seen that on certain manufacturers and models. Which drives are you using? Have you checked them against the http://www.intel.com/support/motherboards/server/mfs5520vi/sb/CS-030301.htm Tested Hardware and Operating System List to make sure they are validated?

[idata]

Hi Dan Thanks for the reply

We are using seagate disks ST9600205SS

Based on the compat guide you send we need "minimum chassis fw level" UFU 6.8

How can I determine the Chassis FW level ?

Also on December 11 a note was added

MFSYS25 chassis must be with I/O fan module D91260-004 or higher and with power supplies D73299-008 or higher. See comments 7 and 8 for (I checked the power suplies and they are D73299-008)

(How can I determine the I/O fan module ?)

->>> In diagout out I see this

System Fan # 1:

DID Structure Version # 0x00

DID Structure Length: 94

DID Manufacture # 0x00 Intel Corporation

Device identifier code 0x0033 Chassis Fan Control Module

Manufacture date/time (0x4e3906ac) Wed Aug 3 10:28:28 2011

Device name: Fan Control Board

Device part number: D70745-404

Is this for the I/O fan module we are talking about ? Do we need to replace with newer ones ?

(7) Chassis with TA# 91400-006 or greater, come with new I/O fan module D91260-004 or higher. Chassis with old I/O fan module must replace with new I/O fan module. The TA number for the I/O Fan does not show in the GUI. The label on the bottom of the I/O module should be D91260-004 or higher.

(8) Chassis with TA# D91400-013 or greater, come with new power supply D73299-008, and chassis with old

power supplies must replace with newer power supplies D73299-008

[Edward_Z_Intel]

1. To check you CMM FW version, login to the GUI and go to the Firmware page. It should tell you the current and previous version.

2. D91260-00x is the part number of the entire module, and D70745-40x is the board inside it. You're good here because D70745-404 is with -005 version of I/O fan module.

[idata]

Hi Guys,

So the chassis firmware = cmm firmware ?

Anyway, on the firmware page I can not see a listing for the CMM

Also can not find anything like UFU ...

On top of the firmware I can see this

Current Build Version: 11.5.100.20111014.32243

Is this the chassis firmware ? Is this what we are looking for

Thanks !!!!

[idata]

Hi Stijn,

just go to the web GUI of the CMM and run diagnostics - there you'll find the CMM version. Under Diagnostics -> Tests you'll get any informations about your hardware and software versions of the blade.

Firmware version 11.5 indicates that you might not have a MFSYS25 but a MFSYS25V2.