We are experiencing frequent drive failures on an intel modular server
The modular server is only 6 months in production and since then we had 5 drive failures
This is the message we receive when the failure happens
Event Id: 1897
Policy Id: 3565
Component: Drive 03
User Name: System
Description: Physical Drive has become stale
Is this a known problem ? Any advice on the actions that should be taken ?
I have seen that on certain manufacturers and models. Which drives are you using? Have you checked them against the http://www.intel.com/support/motherboards/server/mfs5520vi/sb/CS-030301.htm Tested Hardware and Operating System List to make sure they are validated?
Hi Dan Thanks for the reply
We are using seagate disks ST9600205SS
Based on the compat guide you send we need "minimum chassis fw level" UFU 6.8
How can I determine the Chassis FW level ?
Also on December 11 a note was added
MFSYS25 chassis must be with I/O fan module D91260-004 or higher and with power supplies D73299-008 or higher. See comments 7 and 8 for (I checked the power suplies and they are D73299-008)
(How can I determine the I/O fan module ?)
->>> In diagout out I see this
System Fan # 1:
DID Structure Version # 0x00
DID Structure Length: 94
DID Manufacture # 0x00 Intel Corporation
Device identifier code 0x0033 Chassis Fan Control Module
Manufacture date/time (0x4e3906ac) Wed Aug 3 10:28:28 2011
Device name: Fan Control Board
Device part number: D70745-404
Is this for the I/O fan module we are talking about ? Do we need to replace with newer ones ?
(7) Chassis with TA# 91400-006 or greater, come with new I/O fan module D91260-004 or higher. Chassis with old I/O fan module must replace with new I/O fan module. The TA number for the I/O Fan does not show in the GUI. The label on the bottom of the I/O module should be D91260-004 or higher.
(8) Chassis with TA# D91400-013 or greater, come with new power supply D73299-008, and chassis with old
power supplies must replace with newer power supplies D73299-008
1. To check you CMM FW version, login to the GUI and go to the Firmware page. It should tell you the current and previous version.
2. D91260-00x is the part number of the entire module, and D70745-40x is the board inside it. You're good here because D70745-404 is with -005 version of I/O fan module.
So the chassis firmware = cmm firmware ?
Anyway, on the firmware page I can not see a listing for the CMM
Also can not find anything like UFU ...
On top of the firmware I can see this
Current Build Version: 188.8.131.5211014.32243
Is this the chassis firmware ? Is this what we are looking for
just go to the web GUI of the CMM and run diagnostics - there you'll find the CMM version. Under Diagnostics -> Tests you'll get any informations about your hardware and software versions of the blade.
Firmware version 11.5 indicates that you might not have a MFSYS25 but a MFSYS25V2.