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FFitu
Beginner
1,207 Views

Help with RS3WC08 RAID Controller

We just purchased and installed an Intel RS3WC08 Raid controller. We are using 8tb SAS drives with Mini SAS HD to 29pin SFF-8482 with SAS 1pin Power Port 12gb/s fan out cable to attach the drives to the controller. When booting up and going into the RAID controllers bios we are unable to see the drives being detected. Also, when checking to see if the drives are even being powered we are unable to hear them spin up. We are attaching the power cable from the power supply to the back of the Mini SAS adapter cables as normal. We have tested a standard sata drive using the same power cable from the PSU and it spins up fine. Please help. Thank you so much. –Frank

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3 Replies
idata
Community Manager
37 Views

Hello ffightus,

 

 

Regarding your question, RS3WC08 HDD configuration or setup.

 

Using the Mini SAS HD to 29pin SFF-8482 with SAS 1pin Power Port to connect the HDD. And you don't feel that the HDD spin up at boot up.

 

Could you please describe the power connection to the HDD.

 

Can you please connect only one HDD for testing, and if you are connecting the Mini SAS HD to J1A or J1B.

 

 

Might want to take a look up at the manual:

 

https://www.intel.com/content/dam/support/us/en/documents/server-products/raid-products/12G_RAID_Con... https://www.intel.com/content/dam/support/us/en/documents/server-products/raid-products/12G_RAID_Con...

 

 

If there is anything else we can help please feel free to ask.

 

 

Best regards,

 

 

Henry A.
idata
Community Manager
37 Views

Hello ffightus,

 

 

I just wanted to follow up and see if the information provided helped

 

 

Might want to take a look up at the manual:

 

https://www.intel.com/content/dam/support/us/en/documents/server-products/raid-products/12G_RAID_Con... https://www.intel.com/content/dam/support/us/en/documents/server-products/raid-products/12G_RAID_Con...

 

 

If there is anything else we can help please feel free to ask.

 

 

Best regards,

 

 

Henry A.

 

idata
Community Manager
37 Views

Hello ffightus,

 

 

We are following up on a case that is still open with the issue "RS3WC08 RAID Controller configuration", we know that this is important for you to get it resolved and it is also equally important for us to get you the right solution. Since we have not seen an update for past 13 days, the case will automatically close after 2 business days. You can still re-open the case by logging into your web portal or replying to this email so that all previous interactions around this case will carry through

 

 

Might want to take a look up at the manual:

 

https://www.intel.com/content/dam/support/us/en/documents/server-products/raid-products/12G_RAID_Con... https://www.intel.com/content/dam/support/us/en/documents/server-products/raid-products/12G_RAID_Con...

 

 

If there is anything else we can help please feel free to ask.

 

 

Best regards,

 

 

Henry A.

 

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