Hot Spare does not join array

[JHenr9]

I have an Intel SRCSAS18e. It has 4 drives installed in a

RAID 5 array with a configured hot spare.

One of the drives died (now identified as PD Missing from

DG0: Slot4:69618mb). However, the hot spare did not roll into the array toreplace the failed drive.

This happened about a year ago and the hot spare behaved as

expected, so the configuration should be correct. The system has been rebooted.I tried changing the type of hot spare. it did not affect the hot spare status.

Then I replaced the bad hard drive. Whether the new drive is

set for Unconfigured Good or Hot Spare it also does not replace the bad drivein the array.

So right now I've got a degraded array with a hot spare and

an unconfigured good drive.

How do I get the drives as part of the array?

-Jason

[idata]

Jason,

The first thing you should do is backup your data.

Once a backup is in hand, check the requirements and verify your hotspare per the http://www.intel.com/support/motherboards/server/sb/CS-022358.htm Intel® RAID Software User's Guide.

John

[JHenr9]

We're backing up daily, and making demand backups before any changes in the RAID software (Windows or BIOS).

The Hot Spare was configured per the instructions. Per the Technical Specs doc, if I pull the bad drive and insert a new spare in the same slot, it should auto-configure as a hot spare (which it did) and the automatically rebuild (which is doesn't). [Although this can be done via hot swap, I did the swap during a shut down.]

-Jason

[Edward_Z_Intel]

Do you have the latest https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=19008&lang=eng RAID Firmware installed?

[JHenr9]

We do not. I have had a couple of bad experiences with firmware updates, so I do not update firmware unless it's required or directly recommended by tech support. Current on the download site appears to be 1.12.280-0826 and the server is running 1.02.00-0105.

-Jason

[JHenr9]

Is there a way to fix the problem via the current software/BIOS access? Or is my only option to start wtih a firmware update?

[JHenr9]

I am still waiting on an update with further direction on this issue. Please advise...

[Edward_Z_Intel]

I'd recommend a firmware update. But remember to backup your data first.