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Community Manager
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Intel ASC on RHEL / CENTOS 7.3 not starting after install - oob_handler is stopped

When I run /etc/init.d/lighttpd and ascpolicy they seems to be running ok...

but when I run appcore status...

[root@UBERBOX ~]# /etc/init.d/Appcore status

epmd (238657) is running...

platform_handler (131206) is running...

oob_handler is stopped...

also, when I run nmap locally, 9393 isnt running nor can it be reached from web.

[root@UBERBOX ~]# nmap 127.0.0.1

Starting Nmap 6.40 ( http://nmap.org ) at 2017-05-22 08:25 CDT

Nmap scan report for uberbox (127.0.0.1)

Host is up (0.000017s latency).

Not shown: 992 closed ports

PORT STATE SERVICE

22/tcp open ssh

25/tcp open smtp

111/tcp open rpcbind

199/tcp open smux

631/tcp open ipp

3071/tcp open csd-mgmt-port

3306/tcp open mysql

7777/tcp open cbt

I have installed and uninstalled and installed many times. Any ideas?

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Highlighted
Community Manager
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Hello Mark,

 

 

Thank you for contacting Intel Customer Support.

 

 

Can you please provide us the model of your Intel(R) serverboard? Is this complete system or this is part is part of an Intel(R)chassis?

 

 

We will look forward on your response.
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Highlighted
Community Manager
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S2600CP MB

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Highlighted
Community Manager
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Hello Mark,

 

 

Thank you for the additional information, can you please also provide us with the version of the Intel® Active System Console ( ASC) that you are currently using? This is because, the latest version was released a couple of years ago and we need to confirm if it is going to work in 7.3

 

 

Regards.

 

 

Sergio S.
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Community Manager
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Hey Sergio, thanks for helping out. I am fan install from this file "ASC-8.0-21.tar.gz"

I read the readme and did all the prerequisites. Even still I had to install a couple of libs, then the install completed with warning to edit hosts file.

Everything seems to run except oob_handler and I am assuming that is the service that generates listening on 9393.

One more point, is that in the log file for the service not running:

Tue May 23 08:06:01 CDT 2017 :- Sanity check on required ASC services ---

lighttpd : Stopped

ascpolicy : DEAD

Restarting ascpolicy...

Tue May 23 08:09:01 CDT 2017 :- Sanity check on required ASC services ---

lighttpd : Stopped

ascpolicy : DEAD

Restarting ascpolicy...

Tue May 23 08:12:01 CDT 2017 :- Sanity check on required ASC services ---

lighttpd : Stopped

ascpolicy : DEAD

Restarting ascpolicy...

Tue May 23 08:15:01 CDT 2017 :- Sanity check on required ASC services ---

lighttpd : Stopped

ascpolicy : DEAD

Restarting ascpolicy...

and this came from a numerical named log file

05/23/17 08:13:03 103251:103280 Thread Detach Value 0

05/23/17 08:13:03 103251:103251 Update DB results in error response05/23/17 08:13:03 103251:103288 Thread Detach Value 0

05/23/17 08:13:03 103251:103289 Thread Detach Value 0

05/23/17 08:13:04 103251:103290 Thread Detach Value 0

05/23/17 08:13:04 103251:103251 Update DB results in error response05/23/17 08:13:04 103251:103293 Thread Detach Value 0

05/23/17 08:13:04 103251:103251 Update DB results in error response05/23/17 08:13:04 103251:103251 Update DB results in error response05/23/17 08:13:04 103251:103251 Update DB results in error response05/23/17 08:13:04 103251:103251 Update DB results in error response05/23/17 08:13:04 103251:103251 Update DB results in error response05/23/17 08:13:04 103251:103299 Thread Detach Value 0

05/23/17 08:13:04 103251:103251 policyservice.exe exited abruptly

05/23/17 08:13:04 103251:103300 Thread Detach Value 0

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Community Manager
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Hello Mark,

Thank you for the additional information, can you please confirm what Linux version are you currently running? Centos or Red hat?

Also,if possible, please provide us a copy of the installation logs.

Sergio S.

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Highlighted
Community Manager
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Im away from keyboard atm. But the OS is latest version of Centos. What directory are install logs?

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Community Manager
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+1

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Highlighted
Community Manager
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Hello Mark,

 

 

Thank you for contacting Intel Customer Support.

 

I was checking the release notes for the Intel® Server Board S2600CP and I don't see your operating system listed as supported for the Intel® Active System Console, you can check https://downloadmirror.intel.com/26711/eng/Intel_Active_System_Console_Release_Notes_v8_0.pdf here for more information. Now, we are going to try on our end to reproduce your issue and we will let you know if it works or of we encounter any issues; however, please keep in mind that the situation may be related with the operating system.

 

 

We will keep you posted of our findings.

 

 

Best regards.

 

 

Sergio S.
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Community Manager
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Hello Mark,

 

 

We were reviewing your case and we would like to know if you need further assistance.

 

 

We will look forward your your response.

 

 

Best regards,

 

 

Sergio S.
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Community Manager
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Hello Mark,

 

 

We are still researching on your case, it seems that it has taken longer than expected and we are hoping to provide you an update during the week.

 

 

We do appreciate your patience on this matter.

 

 

Best regards,

 

Sergio S.
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Community Manager
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Sergio, any idea when I can expect to hear back? Is there anything else I can provide to fast track? If logs, please let me know where they should be located.

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Highlighted
Community Manager
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Hello Mark,

 

 

We are still working on your case and we are hoping to provide you an update during the week.

 

 

We appreciate your patience on this matter.

 

 

Regards.
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Community Manager
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Hello Mark,

 

 

Thank you very much for your patience. Our research in your issue has taken longer than expected but we expect to give you a better update very soon.

 

 

Best regards,

 

 

Franklin S.
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