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New Contributor I
1,391 Views

Intel Active System Console - Data is being retrieved, Please retry

ASC gives the above message. I have removed ASC and RAID Web Console. Rebooted and installed ASC only. I have waited a day and still get the same message.

OS is Windows Server 2012

Server board is S5520HCR

Can anyone help please?

13 Replies
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Community Manager
81 Views

It should work. Make sure your firewall is not blocking any of the features of the console. In the past, it has taken several minutes retrieving the data but it should not take this long.

 

 

Has this worked in the past?
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New Contributor I
81 Views

Firewall is off.

I have only just installed ASC, it has never been used. Windows 2012 was installed 2 to 3 months ago. It is a Hyper-V server and does nothing else.

As I have never used ASC before, I'm not sure what it is actually supposed to be doing. I have no idea where to start looking to find the issue. What data is it retrieving? From where?

Thanks

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Employee
81 Views

Hello stuart.crowley ,

Thank you for the information, is this a Windows Hyper V Role or is it a Hyper-V Core installation?

Regards,

Caesar B.

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New Contributor I
81 Views

It is Windows 2012 R2 Standard with the Hyper-V role installed.

Thanks

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Community Manager
81 Views

Just to confirm, your Windows 2012 R2 Is in the host or in the Virtual Machine?

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Community Manager
81 Views

For further investigation could you please provide us with the msinfo32 file?

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New Contributor I
81 Views

I am doing everything on the physical host machine.

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New Contributor I
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Community Manager
81 Views

Thanks for the information we will proceed to analyze the provided data and will contact you as soon as possible,

 

 

Regards,

 

 

Caesar B.
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New Contributor I
81 Views

Thank you. I appreciate your help.

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Community Manager
81 Views

You are welcome. We are still analyzing the data provided.

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Community Manager
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At this point you could try reinstalling the Operating System or contactinghttp://www.intel.com/content/www/us/en/support/contact-support.html Intel Customer Support for further assistance.

 

 

Best regards,

 

Caesar B.

 

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Community Manager
81 Views

Hello,

 

 

It seems you have covered all the possibilities for this. At this point, you might need to consider reinstalling your Operating System.
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