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Intel Driver & Support Assistant resulting in an endless scan...2

Yesid
Beginner
225 Views
0 Kudos
4 Replies
Alberto_Sykes
Employee
205 Views

Yesid, Thank you for posting in the Intel® Communities Support.


For this specific scenario, we recommend to try scanning with different browsers since Intel® DSA only works with the following: Chrome, Firefox and Edge. Then you can also try to clear the browser cache and then try rescanning the Intel® DSA tool.

 

If the problem persists, run the Intel® Driver & Support Assistant Uninstaller version 20.11.50.9:

https://downloadcenter.intel.com/download/30068/Intel-Driver-Support-Assistant-Uninstaller?v=t

Restart and install the latest Intel® Driver & Support Assistant tool version 20.10.42.5:

https://downloadcenter.intel.com/download/28425/Intel-Driver-Support-Assistant?product=128824

 

-If the issue remains, please provide the latest file from Intel® System Support Utility for Windows*:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...

-The latest Intel® Driver & Support Assistant Uninstaller log file: using File Explorer, search for DSAUninstaller.log

-The latest Intel® Driver & Support Assistant log files: using File Explorer: go to folder = C:\ProgramData\Intel\DSA, and zip the Log files or entire folder.

Note: Uncheck "Hide System Files" to see the AppData folder.

Show hidden files

https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files


Additionally, just to let you know, Intel® is aware of the situation, please keep checking the following thread for possible updates on this matter:

https://community.intel.com/t5/Intel-NUCs/Intel-Driver-amp-Support-Assistant-resulting-in-an-endless...


Also, was the Intel® DSA working fine on this platform previously? I just wanted to confirm that information because according to our web site, the tool is not supported by Windows* Server 2019:

https://downloadcenter.intel.com/download/28425/Intel-Driver-Support-Assistant


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel



Alberto_Sykes
Employee
193 Views

Hello Yesid, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


Alberto_Sykes
Employee
177 Views

Hello Yesid, Since I have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


Yesid
Beginner
169 Views

Excuse me for my late answer.

I've tryied firefox and chrome beforehand, with no success.

 

I also tried to uninstall and reinstall, without success.


Reading about the problem at https://community.intel.com/t5/Intel-NUCs/Intel-Driver-amp-Support-Assistant-resulting-in-an-endless... was that I discovered a known problem, 
and because the thread was closed, and was recommended to open a new thread to report that the problem persisted.

The last point it is that the OS is a Windows server 2019, instead of the previous Windows 10 on the same machine.

It was tested before, and it was funciontal, but with a different OS.

 

 

The question will be if there is any other approach we can use for it to work.

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