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Beginner
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Intel R2312WTTYSR & HP HBA Adapter H241

Intel R2312WTTYSR not booting with HP HBA Adapter H241. How can i boot the server?

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Community Manager
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Hello,

 

 

In regards to your question, please make sure that you have the latest firmware installed on your system, please check https://https://downloadcenter.intel.com/download/26716/Intel-Server-Board-S2600WT-BIOS-and-Firmware... here for the latest version:

 

 

Have you tried to rest the card on a different slot?

 

 

Are you getting any error message during the boot process?

 

 

What operating system are you running?

 

 

Finally, if you have the possibilities, try to test a different card, you can check the list of tested components http://ark.intel.com/products/88286/Intel-Server-System-R2312WTTYSR here

 

 

Best regards,

 

 

Sergio S.
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Beginner
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Hello, we have latest firmware. We tried test the card in a different slots.

The server is initialized, the adapter is detected, it says that "Cache Module Super-Cap is not installed" and then a black screen and nothing happens. The server does not respond to ctrl-alt-del and only the hard reset helps. In the bios is also not enter. If we take out the card everything works.

We did not try different card. We try find the same card.

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Beginner
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Community Manager
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Hello Денис Аносов,

 

 

We appreciate your reply with the additional information.

 

 

What we recommend at this point is to test different card on your server board, you can find the list of supported hardware http://ark.intel.com/products/88286/Intel-Server-System-R2312WTTYSR here:

 

 

Best regards,

 

 

Sergio S.
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Beginner
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Hello, today we tried another the same adapter which exactly works. We have the same problem.

Server no booting. We see a black empty screen and nothing more. Sometimes the server reboots itself after a while. In Bios, it is still impossible to enter with this adapter.

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Beginner
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It's a shame that the simplest HBA adapter is probably incompatible with the server.

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Community Manager
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Hello,

 

 

We do apologize for this inconvenience, we will make sure to provide your feedback to the proper department.

 

 

Sergio S.
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Beginner
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Which HBA SAS adapters with external SAS ports are compatible with this board?

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Community Manager
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Hello,

 

 

Thank you for contacting Intel Customer Support.

 

 

You can check the specs of the Intel® RAID Controller RS3SC008 https://www.intel.com/content/www/us/en/servers/raid/raid-controller-rs3sc008.html here. Also you can check the Intel® RAID Controller https://www.intel.com/content/www/us/en/servers/raid/raid-controller-rs3fc044.html RS3FC044

 

 

You can find more information by checking the list of compatible products for the Intel® Server System R2312WTTYSR http://ark.intel.com/products/88286/Intel-Server-System-R2312WTTYSR here.

 

 

Regards.

 

 

Sergio S.
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Community Manager
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Hello Денис Аносов,

 

 

We are following up your case and we would like to know if your need further assistance.

 

 

Sergio S.
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