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Intel RCS25ZB040 WebBIOS Crashing

Shawn_
Beginner
309 Views

I've got an Intel RCS25ZB040 SATA / SAS RAID SSD Cache Controller that for some reason seems to crash about 5-10 seconds after entering the WebBIOs. I've tried unplugging all drives, the RAID battery, and Intel RES2SV240 SATA SAS RAID Expander Card to no avail. I've also tried to use 2 different keyboards/mouse because I read something about USB keyboards/mouse causing problems.

 

Has anyone seen this before or have an idea how to troubleshoot/fix it?

 

Firmware: 23.6.1-0004

 

Motherboard: AsRock Rack X470D4U2-2T

CPU:  AMD Ryzen 9 3900X

RAM: 2x Samsung 32GB ECC DDR4 2666MHz PC4-21300 1.2V 2Rx8 288-Pin ECC UDIMM

GPU: N/A

 

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2 Replies
JoseH_Intel
Moderator
296 Views

Hello Shawn_,


Thank you for joining the community


Due to this product being discontinued, Intel Customer Service no longer supports inquiries for it, but perhaps fellow community members have the knowledge to jump in and help. You may also find the Discontinued Products website helpful to address your request. Thank you for understanding.


The available support website for legacy systems is found here:

Support for Intel® RAID SSD Cache Controller RCS25ZB040


Regards


Jose A.

Intel Customer Support Technician

For firmware updates and troubleshooting tips, visit:

https://intel.com/support/serverbios


Shawn_
Beginner
290 Views
Thanks Jose. Is there a better place to post this or is here fine?
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