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EPero1
Beginner
1,363 Views

Intel server System

I've recently bought an Intel Server System of the P4000cp family (P438CP4MHEN) on which I've mounted no. 2 E5-2687W Intel processors and filled all the ram slots with 8GB 1600 ECC modules.

When I plug in the power cord the orange alert led remains lit and when I switch the system on the fans run for a moment and then everything switches off, starting again 5 seconds later, always without sending any signal through the video output.

Can somebody help me on that, please?

Thank you

Enrico

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5 Replies
idata
Community Manager
43 Views

Probably the fastest route is to get to the System Event Log. The Baseboard Management Controller (BMC) maintains a System Event Log (SEL). Since your system is not stable, I assume you cannot enter EFI Shell from 'BIOS' Boot Manager menu? If you can, you would want to download the Intel SEL Viewer utility for EFI.

There is a way to access the BMC via the Remote Management Moduel (RMM). You might look into that.

Otherwise, if you have to do the troubleshooting manually, I would:

1) Check this page for memory compatability: http://serverconfigurator.intel.com/sctthol.aspx?search=Server+System+P4308CP4MHEN http://serverconfigurator.intel.com/sctthol.aspx?search=Server+System+P4308CP4MHEN

2) Remove all memory. If there are three beeps, the memory is not suitable, otherwise the processor(s) are at fault.

3) try different cpus to verify that the cpus are good.

EPero1
Beginner
43 Views

Thanks Jason for the quick reply.

I'm pretty confident about the memory, I've got 16 Kingston's memory modules certified for use with this server.

I've got 2 identical CPUs and I've tried them each as well in a solo configuration.

I'm using the heat pipes that came with the Intel case, they don't have fans.

When I plug the power cord in the server does all the controls and after 1 minute the system light with the exclamation mark lits and stays green.

Fans run for 10 secs and then the server powers down, just to power up again a few seconds later; and it repeats this routine over and over, always without sending any signal through the video.

enrico

idata
Community Manager
43 Views

Enrico,

Did you check the SEL yet?

Jason

idata
Community Manager
43 Views

I'm 99% sure you won't be able to get E5-2687W processors running in an intel server. I had the same situation (tries to boot, shuts off, tries to boo, etc) with a S2600JF server board and the only solution was to got to E5-2690 chips. -- Bud

idata
Community Manager
43 Views

Enrico,

I've done some digging. The E5-2687W processor is listed as compatible with only one server system and four workstation systems.

http://ark.intel.com/products/64582/Intel-Xeon-Processor-E5-2687W-(20M-Cache-3_10-GHz-8_00-GTs-Intel... http://ark.intel.com/products/64582/Intel-Xeon-Processor-E5-2687W-(20M-Cache-3_10-GHz-8_00-GTs-Intel...

We can dig deeper to find out exactly why the hardware is incompatible, but the short and very inescapable fact is that you need to verify compatibility before purchase. Sorry to be the one to break it to you.

Jason

P.S.

The TPS for the S2600CP Family of serverboards and http://ark.intel.com/products/56334/Intel-Server-Board-S2600CP4 http://ark.intel.com/products/56334/Intel-Server-Board-S2600CP4 show Max TDP for your server board is 135W whereas http://ark.intel.com/products/64582/Intel-Xeon-Processor-E5-2687W-(20M-Cache-3_10-GHz-8_00-GTs-Intel... http://ark.intel.com/products/64582/Intel-Xeon-Processor-E5-2687W-(20M-Cache-3_10-GHz-8_00-GTs-Intel... shows Max TDP of 150W for E5-2687W.

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