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Lenovo P920

luisbf
Beginner
660 Views

Good morning,

I'm trying to run Intel® Driver & Support Assistant on a Lenovo P920 server. I just want the tool to detect all Intel hardware and update them. The problem is that it hangs on "Scanning your system ...". I already reinstalled the tool, but it didn't help. I'd like to know if there is a workaround to solve this issue.

Thanks,

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6 Replies
David_G_Intel
Moderator
618 Views

Hello luisbf


Thank you for posting on the Intel️® communities. Please share with us the following information:

  • OS version and build
  • Browser used
  • Browser version
  • Did this tool work before on your system? 


Regards, 

David G 

Intel Customer Support Technician 


luisbf
Beginner
602 Views

Good morning David,

I just updated everything this morning and tried again with no success. See the attached print screens.

These are the versions:

      Windows Server 2022 - 21H2 / build 20348.261

      Google Chrome 94.0.4606.81

      Microsoft Edge 94.0.992.47

 

Regards,

Luis

CHROME.pngEDGE.png

David_G_Intel
Moderator
578 Views

Thank you for the information provided, the Intel DSA® is supported on Microsoft Windows 7*, Windows 8*, Windows 8.1*, and Windows® 10 using Chrome*, Firefox*, or Edge* (version 44.17763/18.17763 or newer). Can you try one of those OS?


Regards, 

David G 

Intel Customer Support Technician 


David_G_Intel
Moderator
521 Views

Were you able to check the previous post?  

Let us know if you still need assistance.    


Best regards,  

David G.  

Intel Customer Support Technician  


luisbf
Beginner
507 Views

Hi David,

Yes, I saw it. You said in other words that you have no clue and therefore Windows Server is not supported.

As you are not able to support me and other customers concerning this topic, I give up and will manually update the Intel drivers.

Regards,

David_G_Intel
Moderator
482 Views

As you requested, we will close this thread now. Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.  


Best regards,  

David G  

Intel Customer Support Technician  


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