M10jnp2sb POST hang on Importing firmware

[Frederick2]

The message is "Importing firmware configuration settings from OData server."

It looks like someone asked about the same problem in 2020, but I can't tell what the resolution was.

[IntelSupport]

Hello,

Can you please elaborate more on your situation.

Meanwhile please also provide us the debug logs files from the Baseboard Management Controller (BMC) and attach it here so we can investigate further.

You can use this guide on how to Collect the Baseboard Management Controller (BMC) System Debug Log: https://www.intel.com/content/www/us/en/support/articles/000027943/server-products.html

Do get back to us when you have managed to generate the logs.

Best regards,

Nurhayati Ibrahim

Intel Customer Support Technician

[IntelSupport]

Hello Frederick2,

Regarding your case number 06014472, we are following up to find out if you were able to complete the actions, we previously recommended.

Please reply to this thread to confirm, so we can continue helping with a resolution. Looking forward to receiving your reply!

Thank You & Regards,

Nurhayati

Intel® Customer Support

[Frederick2]

I got it back into operation by just repeatedly rebooting.  

The BMC log procedure looked complicated.  I've rebooted

several times since and it has always come up the first time.

Thanks for your help.  I may be back.
John Frederick

[IntelSupport]

Hi Frederick2,

Good day,

Thank you for your reply.

I am glad that you are able to get back into the operation.

You could also try this in any case it happens again and share the outcome with us:

-Configure RAID on a template server

-Export SCP (server configuration profile) in "clone" mode so the RAID settings aren't commented out

-Edit the resulting XML SCP file so only RAID settings remain

-Use Redfish to import the XML file to new servers (Note: this will result in a reboot)

I would also like to ask if you have further questions or clarifications regarding this case.

Else if none, may I proceed to close the case of 06014472?

Feel free to contact us should you need any further assistance, and we will be more than glad to continue assisting you.

Nurhayati

Intel® Customer Support

[IntelSupport]

Hi Frederick2,

Good day,

Regarding your thread, we are following up to enquire if you have further questions or clarifications regarding this case.

Else if none, we will proceed to close the thread.

Once the thread is closed, it will no longer be monitored by Intel. Kindly submit a new thread should you need further assistance. We will be more than glad to continue assisting you.

Looking forward on receiving your reply!

Best Regards, 

Nurhayati

Intel® Customer Support

[Frederick2]

Thank you very much for your help.  As long as I can get it to boot by repeatedly trying, I wouldn't dare try to use the complicated(sounding) procedure.  Should I do upgrades to board drivers and BIOS?

Let me try another question:

I've been very happy with my M10JNP2SB although I lose a bit of face with my colleagues when I tell them that my main machine is something that INTEL refers to as an "entry level board".  I would like to do a new machine to get a substantial increase in performance when used as a general purpose work station.  I asked this question awhile back and was told that no current production boards met my requirements.  It looks like all your current boards are 19" long.  I asked for an AT format, but if that's what ruled out current boards, I'm willing to give on that requirement.  Could you make suggestions?

John Frederick

[IntelSupport]

Hello Frederick2,

Thank you for your reply.

Although the product have already been discontinued you can still find the latest firmware from below link.

https://www.intel.com/content/www/us/en/products/sku/197377/intel-server-board-m10jnp2sb/downloads.html

Please contact your local Intel Sales Office or Distributor if you require more information or need assistance in selecting a replacement product from here:

https://www.intel.com/content/www/us/en/partner/showcase/partner-directory/distributor.html

Please let us know the outcome after you have tried and we will be happy to assist if any other troubleshooting required for this issue.

Best regards,

Hayat

Intel Customer Support Technician

[IntelSupport]

Hello Frederick2,

Regarding your thread, we are following up to find out if you were able to complete the actions, we previously recommended.

Please reply to this thread to confirm, so we can continue helping with a resolution. Else if none, we will proceed to close the thread.

Looking forward to receiving your reply!

Thank You.

Best Regards,

Hayat

Intel® Customer Support

[IntelSupport]

Hello Frederick2,

This message is to inform you about the thread closure.

Once the thread is closed, it will no longer be monitored by Intel.

.

Kindly submit a new thread should you need further assistance. We will be more than glad to continue assisting you.

Best Regards,

Nurhayati

Intel® Customer Support