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GVesl
Beginner
724 Views

Motherboard S1200BTL and 10G Asus network controller(ASUS PEB-10G on BCM 57840S) problem. After reboot controller do not initialized.

Firmware latest 03.04.0006. Config ASR-6805T SAS+SCSI ASC-29320LPE

+ASUS PEB-10G/T2(single). After power on all work fine, all controllers fully initialisation. After reboot, lan controller do not initialized. Power off/on - now all works fine until next reboot. After replace LAN controller to Intel x520 - no any problem after reboot. Replacing the asus controller with the same one, the problem remains. The same controllers from Asus, normally work after a reboot in another motherboard from ASUS. Technical support asus refuses to provide any assistance for these controllers. Can someone help me? P.S. I tried to turn off the network interfaces on the motherboard the situation does not change. The motherboard's setup settings are by default except for the speed of the fans and the boot device settings. The quantity of installed boards in the PCIe slots and their installation in the differents slot numbers does not affect the problem. Installed alone, 10G adapter from Asus has the same problem in any slot. Thanks for answers.

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4 Replies
Franklin_S_Intel
Employee
81 Views

Hello Gennady, Could you please run Intel's Sysinfo utility from https://downloadcenter.intel.com/download/26991/System-Information-Retrieval-Utility-SysInfo- There is a user guide in that page, please take a look at section 2.1 on how to run it from UEFI boot. When you get you retrieve the logs please send them over for further analysis. Thank you, Franklin S. Intel Customer Support Technician Under Contract to Intel Corporation
GVesl
Beginner
81 Views

Thanks, Franklin, i will try to run the utility in the evening. But as i remember, i already did it. There is nothing left in the logs, because the card is simply not initialized. The motherboard does not see it at all after reboot.

Franklin_S_Intel
Employee
81 Views

Hello Gennady, I am very sorry but I just verified the model of your board and we regret to inform you that Intel Customer Service no longer responds to telephone, chat, or e-mail inquiries for [Product Name] but you may want to try our Intel Community forums https://forums.intel.com/ to get recommendations from fellow community members. You may also find the Discontinued Products website https://www.intel.com/content/www/us/en/support/discontinued-products.html helpful to address your request Thank you, Franklin S. Intel Customer Support Technician Under Contract to Intel Corporation
GVesl
Beginner
81 Views

Sure. That's why i wrote in the forum not to support. Did i do something wrong?

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