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josemartz
Beginner
432 Views

Need help finding NVM Update 4.10 for Intel(R) Ethernet Connection X722 (LOM)

I have an Intel Server Board S2600BPS with an Intel Ethernet Connection X722 (LOM) and I cannot find firmware (NVM Image) 4.10. According to VMware's HCL, I'm supposed to match the driver currently installed with firmware version 4.10. I tried this NVM Update utility but it indicates that an update for the NIC is not available. (https://downloadcenter.intel.com/download/24769/Non-Volatile-Memory-NVM-Update-Utility-for-Intel-Eth...). The NIC is currently on firmware version 3.29.

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11 Replies
Michael_L_Intel2
Moderator
376 Views

Hello josemartz,

 

Thank you for posting in Intel Ethernet Communities. 

 

For me to further check this inquiry, can you also share the your exact version of your VMware?

 

If you have questions, please let us know. Please tell us when can we expect an update on this. If there is no reply, is it okay if make a follow up after 3 business days?

 

Best regards,

Michael L.

Intel Customer Support Technicians

josemartz
Beginner
376 Views

Hello Michael,

 

The exact version is VMware ESXi, 6.7.0, 10764712.

 

Thank you,

josemartz

Michael_L_Intel2
Moderator
376 Views

Hello josemartz,

 

After checking, we have version 3.49 as the latest. Can you check if this one will work.

 

https://downloadcenter.intel.com/download/27479/Non-Volatile-Memory-NVM-Update-Utility-for-Intel-Eth...

 

If you have questions, please let us know. Please tell us when can we expect an update on this. If there is no reply, is it okay if make a follow up after 3 business days?

 

Best regards,

Michael L.

Intel Customer Support Technicians

josemartz
Beginner
376 Views

Hello Michael,

 

I could try it but even if I update the NIC to that version, I'll still have an unsupported driver and firmware combination according to VMware's HCL. According Intel's website, there should be a firmware version 4.10. Also, VMware's HCL lists the firmware 4.10 as the supported combination for the driver that I currently have. The big issue here is that I opened a ticket with VMware recently and when they noted this, they stopped the troubleshooting indicating that I have an unsupported configuration. Below are some screenshots of Intel's website and VMware's HCL and the links from where I took the screenshots. 

 

Thanks,

 

intel fw 4.10.PNG

notes.PNG

vmware hcl.PNG

 

Here's the information on Intel's website - https://www.intel.com/content/www/us/en/support/articles/000005893/network-and-i-o/ethernet-products...

 

Here's is VMware's HCL - https://www.vmware.com/resources/compatibility/detail.php?deviceCategory=io&productid=45827&deviceCa...

Michael_L_Intel2
Moderator
376 Views

Hello josemartz,

 

Thank you for sending all of those details. At this point, we will also coordinate with our Server team to further check this issue because your Network card is embedded on a server board. We may also route this case to them if needed so please wait for our update. Thank you.

 

Best regards,

Michael L.

Intel Customer Support Technicians

 

JoseH_Intel
Moderator
376 Views

Hello josemartz,

 

Thank you for joining the Intel community

 

The latest NVM update for the X722 NIC embedded on this board is the one already provide earlier (here) version 3.49. Usually the VMWare required drivers and/or firmware images are provided by VMware. I will proceed to research if a newer NVM update is available though. Will let you know as soon as I have updates

 

Regards

 

Jose A.

Intel Customer Support

For firmware updates and troubleshooting tips, visit:

https://intel.com/support/serverbios

josemartz
Beginner
376 Views

Thanks Mike / Jose,

 

I'll try to update the NIC to version 3.49 just to be on the latest version, and reopen my case with VMware so they can check and fix the HCL because there's definitely something wrong there.

 

Thanks again for your help and time.

 

Jose M.

JoseH_Intel
Moderator
376 Views

Hello josemartz,

 

Thanks for your patience with this issue

 

We are still working on the case and it has been escalated higher.

 

Usually, Ethernet Adapters (PCIe) do have the latest NVM available; however, it takes more time to validate that when related to a LAN on Motherboard (LOM). That is why 4.1 is not available yet for X722 when integrated to S2600BP.

 

We will get an answer for you as soon as possible. We appreciate your time and patience

 

Regards

 

Jose A.

Intel Customer Support

For firmware updates and troubleshooting tips, visit:

https://intel.com/support/serverbios

 

JoseH_Intel
Moderator
376 Views

Hello josemartz,

 

I shared with you some relevant information through your personal email address.

Please let me know in case you did not receive it correctly

 

Regards

 

Jose A.

Intel Customer Support

For firmware updates and troubleshooting tips, visit:

https://intel.com/support/serverbios

josemartz
Beginner
376 Views

Hello Jose,

 

Thank you very much.

 

 

Regards,

Jose M.

JoseH_Intel
Moderator
376 Views

Hello josemartz,

 

I hope it solves your issue. I will follow up with you next Monday June 22nd just for confirmation

 

Regards,

Jose M.

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