No access RAID options on boot (Intel RSTe)

AAuré · ‎10-17-2016

Hi,

I have a problem with a S2600gz server.

I can't access RAID options on boot. I don't see key combination to make.

I follow this article : http://www.intel.com/content/www/us/en/support/boards-and-kits/000005877.html Not Prompted to Enter the Intel® RAID BIOS Console During POST for...

But no way, I can't access RAID options, so I can't create RAID 1 to setup my storage.

Do you have any tip to help me ?

Thanks

idata · ‎10-18-2016

Hello,

Here are our recommendations for the issue you are experiencing:

- Make sure that wiring is correct and in good conditions, confirm you actually have drives connected to the controller on the board.

- Update the firmware to the latest version available:

- If the issue persists, power cycle the system by removing the power cable and press the power button for 10 seconds.

- Clear the CMOS battery for 1 minute, reconnect the battery, start the system, restore defaults in the BIOS by pressing F9 and try again.

AAuré · ‎10-20-2016

Thanks for your answer.

I've done all action you explain to me but no way. I think that raid card is out of order.

I've finally retired this server in the aim to buy another one.

Have a nice day

Aurélien

idata · ‎10-21-2016

Hi,

If you need assistance to replace the board or check the warranty on it, do not hesitate to contact our support group directly:

http://www.intel.com/content/www/us/en/support/contact-support.html Contact Support