Problems with latest Proset 15.1. and drivers

idata · ‎03-16-2010

Hi,

Any clue how to try to figure out what is wron on my server.

I have tried upgrade my NIC drivers, but that shoots my servers NICs to failed status: "This device is not working properly because Windows cannot load the drivers required (code 31)"

Now when I have tried to uninstall the latest packet it gives me "Windows installer has stopped working" multiple times, but finally it success(?).

The server where I try to upgrade is IBM x3650 and having "Intel Pro/1000 PT Dual Port Server Adapter".

OS: W2008 x64

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Petri

JUSTIN_W_Intel · ‎03-17-2010

Hi Petri,

We have seen this on rare occasions. We have developed a tool that we believe may help. I will send you a link to the utility located on our FTP server.

Thanks,

Justin Wright

Intel - Wired Networking

Product Support Engineer

idata · ‎03-18-2010

Thanks for your reply, in a meanwhile, before the tool is available, do you have any other idea to get this resolved? I removed manually the drivers so that device management shows only Microsoft drivers. Then I tried to install previous versions, bu they are failing at the same way.

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Petri

idata · ‎05-06-2010

Hi,

I have a problem that's driving me crazy....A few days ago my Vaio Z21MN was hit by a nasty virus. I've cleaned it out. But for some reason my computer can no longer connect to the internet by Wi-Fi. A diagnostic check on the network adapter (Intel 82567LM Gigabit) says that 'Windows cannot load the drivers for this device (Code 1). I've deleted and re-installed the hardware and drivers....but nothing changes.

In another posting, you mentioned a special tool that might be relevant for this problem....I'd be keen to learn more...

Best regards, Alanaa

vt5 · ‎05-14-2010

Hi, you may want to check out this site - http://www.intel.com/support/network/sb/CS-029916.htm

it contains steps to manually remove the proset and driver.

idata · ‎05-14-2010

Sage,

We tried that as well, but there must be something more. As only solution we found out was change the slots. Then we got the NICs to work. I can assume, that OS reinstallation will do the same, but this was so wierd...