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GLi29
Beginner
944 Views

RAID controller RMS3CC080 reports the below event every 26 seconds. What is the meaning of this event?

RAID controller RMS3CC080 reports the below event every 26 seconds.

seqNum: 0x00092dbc   Time: Wed Nov 28 01:53:45 2018       Code: 0x0000010b   Class: 1   Locale: 0x02   Event Description: Command timeout on Encl PD 08 Path 50000d17019b663e, CDB: 1c 01 00 00 20 00   Event Data:   ===========   Device ID: 8   Enclosure Index: 8   Slot Number: 255   CDB Length: 6   CDB Data:   001c 0001 0000 0000 0020 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 Sense Length: 0   Sense Data:   0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000        seqNum: 0x00092dbd   Time: Wed Nov 28 01:53:45 2018       Code: 0x0000010c   Class: 1   Locale: 0x02   Event Description: Encl PD 08 Path 50000d17019b663e reset (Type 03)   Event Data:   ===========   Device ID: 8   Enclosure Index: 8   Slot Number: 255   Error: 3

After a linux reboot, all drives are not detected. See the below error form RAID event logs.

seqNum: 0x000a31bd Seconds since last reboot: 29 Code: 0x0000007e Class: 2 Locale: 0x10 Event Description: SAS topology error: SMP function failed Event Data: =========== None     seqNum: 0x000a31be Seconds since last reboot: 29 Code: 0x0000007b Class: 2 Locale: 0x10 Event Description: SAS topology error: SMP timeout Event Data: =========== None

The issue is not observed after a power remove/insert.

 

Please explain what the error is here.

 

Thanks, Gf

 

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5 Replies
Emeth_O_Intel
Moderator
99 Views

Hello, Thank you so much for the information provided. Could you please so kind and provide us the Sysinfo logs using the following software: System Information Retrieval Utility (SysInfo): https://downloadcenter.intel.com/download/26991/System-Information-Retrieval-Utility-SysInfo- Best regards, Emeth O. Intel Customer Support Technician Under Contract to Intel Corporation
GLi29
Beginner
99 Views

It is very complicate to install sysinfo package on our customer box. I cannot do it for quick.

We have all diagnostic dump that is a gather of all system information., like BMC logs, RAID logs and so on.

Which info you want?

 

Do you think the issue is caused by faulty/loose cable or faulty RAID card?

 

Thanks, Guofeng

GLi29
Beginner
99 Views

The issue is fixed.

 

I get the support from your RAID developer.

He confirm the issue is caused by SAS expander and is fixed in the latest SAS expander firmware update.

 

Thanks for your support.

 

Guofeng

GLi29
Beginner
99 Views

the issue is caused by SAS expander and is fixed in the latest SAS expander firmware update.

Emeth_O_Intel
Moderator
99 Views

Hello, Thank you so much for letting us know the root cause of the issue. I am very glad to hear that it is working find. So, if you do not mind I am going to proceed and close this thread. If you have any other question, please do not hesitate and let us know and we will be more than happy to assist you. Best regards, Emeth O. Intel Customer Support Technician Under Contract to Intel Corporation
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