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RS3DC080 keeps booting to drive health manager bios on restart after power outage

BretSachs
Beginner
124 Views

I have a server that had a power outage. After power was restored it booted to the Drive Health Manager Bios of the RS3DC080. Once I acknowledged the message and exited the raid controller BIOS windows started to load. But now every time I restart the server it keeps going to the same screen that I have to exit out of before Windows starts to boot.

 

There are no drive errors and everything is operating normally. I shouldn't have to get out of the Drive Health Manager to continue booting to windows every time I restart the server. This is becoming an issue as the server is remote from location.

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3 Replies
IntelSupport
Community Manager
116 Views

Hello BretSachs,


Thank you for posting your question on this Intel® Community.


To better assist you, I would like to obtain some information about this incident and the server environment. Please provide me with the following details:


  • Server model
  • Screenshots of the Health Manager BIOS screen.


  • Also, please let me know if you are able to provide the following logs:


RAID logs to check the status of the array and the drives.

Support article: How to Extract the Full RAID Log for Intel® RAID Controllers

https://www.intel.com/content/www/us/en/support/articles/000007072/server-products/raid-products.htm...


System Information Retrieval Utility (SysInfo) logs: Installation on UEFI

Download link

https://downloadcenter.intel.com/download/29677/System-Information-Retrieval-Utility-SysInfo-


1. Copy the uncompressed .zip file into a local directory (for example, fs0:\sysinfo).

2. Go to the UEFI folder.

3. Run sysinfo.efi


Sysinfo logs system information in two log files in the LogFiles folder under the current directory (sysinfo_log.txt, PCI_log.txt): sysinfo.efi


Wanner G.

Intel Server Specialist


IntelSupport
Community Manager
97 Views

Hello BretSachs,


If you need further assistance, please do not hesitate to update this thread.


Wanner G.

Intel Server Specialist


IntelSupport
Community Manager
88 Views

Hello BretSachs,


Since we have not heard back from you, we will proceed to close this case.


If you need further assistance, please do not hesitate to update this thread, and we will be glad to help you.


Wanner G.

Intel Server Specialist


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