Request onsite for confirm actual unit with real time clock failed(RTC failed) at Celestica Thailand

[Apiwat]

Dear Intel team,

Good day,

           I'm Apiwat M, Supplier quality engineer in Celestica Thailand.

According to we continues found failure Real time clock failed (Actual time don't correct or delay)
we had send sample to Intel for analysis 2 times and result are Passed.

           Then we requested to return and remount but result still failed also.

and Intel suggested, it's concern with Test Miscorrelation.
           So we would like to request Intel team to onsite Celestica Thailand to confirm with actual set with our DS team for solves this issue.

           By the way, Our global design team have parallel contact with you in refer no#22586 (Case name : RTC delay issue)

Can you advise and accept our request ?

Please see latest FA report in attached file.

Detail

MPN : FH8067303534005 SR3ZM

Fail symptom : Real time clock failed (RTC failed)

Best regards,

Apiwat M.

[RamyerM_Intel]

Hello Apiwat, 

I have read your concern and I want to let you know that we have a dedicated forum for this type of issue, where you can get faster answers. I am moving this to the Server Forum for you.

Ramyer M. 

Intel Customer Support Technician 

[Apiwat]

Hi Ramyer,

Thank you for your response.
How did we follow up this our topic in your Server Forum ?

Pls advise.

[IntelSupport]

Hello Apiwat,

Thank you for posting in Intel community Forum.

Based on your inquiry, I see that you have mentioned the MPN as : FH8067303534005 SR3ZM

From the MPN, we are able to see the product as : Intel® Xeon® D-2187NT Processor (22M Cache, 2.00 GHz) FC-BGA14B, Tray

Kindly confirm if your query is related to the same Tray processor?

Thank you for using Intel products and services.

Regards,

Sachin KS

[Apiwat]

Hi Sachin

Yes, you are right, 
We have found issue with this tray processor and we would like support from Intel also.

[IntelSupport]

Hello Apiwat,

Thank you for the reply!

Unfotunately we dont provide onsite support from our end. We can provide support only via phone and email.

You can also go for our premeir support.

How to Register and have Access to Intel® Premier Support: https://www.intel.com/content/www/us/en/support/articles/000057045/ethernet-products.html

Regards,

Sachin KS

[Apiwat]

Hi Sachin,

Thank you for your reply.

I have accounted for IPS but we can't find category of Intel® Xeon® D-2187NT for create new case.

Could you advise how do we create this processor ?

Best regards,
Apiwat M.
Celestica Thailand

[IntelSupport]

Hello Apiwat,

Thank you for the update.

Can you try creating the IPS case by selecting the product that is closest to the Intel® Xeon® D-2187NT processor like Any other Xeon D procesor?

You can mention the actual product in the description while creating the case. Also please note that there is no onsite service provided for this.

Let us know if that works.

Thank you for using Intel products and services.

Best Regards,

Sachin KS

[IntelSupport]

Hello Apiwat,

Greetings for the day!

I hope this message finds you well.

We are following up to find out if you were able to find the information we provided. 

Kindly reply back to confirm and let us know if you need any further assistance.

Thank you for using Intel products and services.

Regards,

Sachin KS

[Apiwat]

Hi Sachin,

Good day,

           Sorry for late response.
I tried to find out closest category with Intel® Xeon® D-2187NT processor.
But I still haven't found it.
My intel product has only Intel®FPGAs only.

Best regards,
Apiwat M.
Celestica Thailand

[vij1]

Hello Apiwat,

Greetings for the day!

Please submit your request in the forums dedicated to Embedded Products. An Intel support team specializing in embedded products will provide assistance, as our visibility on these products is limited. Thank you for your cooperation.

https://community.intel.com/t5/Embedded-Server/bd-p/emb-server-hardware-software-firmware

Regards,

Vijay N.

[Apiwat]

Hi Vijay,

Thank you for your support.
I already posted follow your link.

You can refer link about this case : https://community.intel.com/t5/Embedded-Server/Real-time-clock-failed-RTC-failed-at-Celestica-Thailand/m-p/1594672#M1071

Best regards,

Apiwat M.