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idata
Community Manager
1,547 Views

S1200BTLR: Active System Console "Data is being retrieved, Please retry"...

Hi,

I have a S1200BTLR motherboard with E3-1280 V2 and 16Gb ram.

Everything appears to be running fine with Server 2008 r2 sp1 64bit (enterprise edition).

However, I can't get the Intel Active System Console to work (I'm only trying to run it on the local machine).

When I logon it forever says "Data is being retrieved, Please retry".The documentation says it normal to get this message for a short while, but my installation never moves beyond this.

I've tried uninstalling and re-installing, several times, using version from the CD that came with motherboard (\software\windows\asc\asc_x64.exe), and latest download from Intel (IASC-5.0-Build15_Windows.zip).

Nothing seems to help.

I've updated all the bios and firmware:

Bios Version: S1200BT.86B.02.00.0037

Build date: 05/30/2012

BMC Firmware Version: 1.14.3503

SDR Version: SDR Package 1.14

ME Firmware Version: 2.2.0.36.

Can anyone help me with ideas to get this piece of software to work please?

Thanks,

Bryce Stenberg

IT Department

Harness Racing New Zealand Inc.

0 Kudos
6 Replies
Daniel_O_Intel
Employee
167 Views

The only note I see in the readme is:

IASC needs several minutes to collect system data when ran for the first time, it may show

information "data is being retrieved, please retry". This is normal operation, re-login to IASC

to retry. Also check the hostname resolution on the server to include the domain name server

setting or hosts file configuration.

from

ActiveSystemConsole_Release_Notes

idata
Community Manager
167 Views

I had the same problem - I had first installed RAID Web Console, and that was the problem. After removal of both software and then I installed first ASC, everything was ok. After I installed RAID Web Console, everything was fine too.

LVald
Beginner
167 Views

Hello,

I have the same problem when connecting (locally or remotely) to ASC website. Every time I see the "Data is being retrieved, Please retry" message. Waiting doesn't helped. Connecting with IE9 or Firefox

System Information (S1200BTL):

RMM Status : Intel(R) RMM installed

Device (BMC) Available : Yes

BMC FW Build Time : May 25 2012 10:20:47

BMC FW Rev : 01.14

Boot FW Rev : 00.03

SDR Package Version : SDR Package 1.14

Mgmt Engine (ME) FW Rev : 02.02.00.049

Some logs (C:\Program Files (x86)\Intel\ASC\logs), after services (Appcore, IASCServiceManager) reboot.

error.log

---------

2012-07-19 15:55:12: (log.c.172) server started

2012-07-19 15:55:12: (mod_fastcgi.c.1365) --- fastcgi spawning local

proc: C:/ASC/PHP/php-cgi.exe

port: 521

socket

min-procs: 1

max-procs: 1

2012-07-19 15:55:12: (mod_fastcgi.c.1390) --- fastcgi spawning

port: 521

socket

current: 0 / 1

2012-07-19 15:55:12: (mod_fastcgi.c.1087) the fastcgi-backend C:/ASC/PHP/php-cgi.exe failed to start:

2012-07-19 15:55:12: (mod_fastcgi.c.1091) child exited with status 0 C:/ASC/PHP/php-cgi.exe

2012-07-19 15:55:12: (mod_fastcgi.c.1094) If you're trying to run your app as a FastCGI backend, make sure you're using the FastCGI-enabled version.

If this is PHP on Gentoo, add 'fastcgi' to the USE flags.

2012-07-19 15:55:12: (mod_fastcgi.c.1398) [ERROR]: spawning fcgi failed.

2012-07-19 15:55:12: (server.c.932) Configuration of plugins failed. Going down.

2012-07-19 15:55:15: (log.c.172) server started

2012-07-19 15:55:15: (mod_fastcgi.c.1365) --- fastcgi spawning local

proc: C:/ASC/PHP/php-cgi.exe

port: 521

socket

min-procs: 1

max-procs: 1

2012-07-19 15:55:15: (mod_fastcgi.c.1390) --- fastcgi spawning

port: 521

socket

current: 0 / 1

asclogfile.log

--------------

07/19/12 16:00:58 1504:3808 policyservice.exe exited abruptly

Any ideas?

Lukas

EDIT:

When installed new server 2008 r2 with ASC v5.5 (before Intel WRC2 installation) and connecting from windows XP with IE8 I have found some script warnings on the ASC site:

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)

Timestamp: Thu, 26 Jul 2012 06:46:39 UTC

Message: Object required

Line: 856

Char: 4

Code: 0

URI: https://server:9393/asc/ajaxmsg.js https://server:9393/asc/ajaxmsg.js

Message: Object required

Line: 210

Char: 13

Code: 0

URI: https://server:9393/asc/main.js https://server:9393/asc/main.js

Message: Object required

Line: 856

Char: 4

Code: 0

URI: https://server:9393/asc/ajaxmsg.js https://server:9393/asc/ajaxmsg.js

.

.

.

...Line: 856 & Char: 4 repeating...

.

.

Message: Object required

Line: 856

Char: 4

Code: 0

URI: https://server:9393/asc/ajaxmsg.js https://server:9393/asc/ajaxmsg.js

LVald
Beginner
167 Views

idata
Community Manager
167 Views

The same problem with ASC and S1200BTL. Any ideas?

RPore
Beginner
167 Views

I also have the same problem with a S1200BTLR. Any news or solutions for diesese problem?

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