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S2600STBR, P4000 Chassis, Flashing status light, beep code....

RSump1
New Contributor III
1,963 Views

Hello everyone,
Yet another S2600STBR in a P4000 series chassis with an issue.
The facts: 1) Board is at the latest firmware, 2) Server does boot, however the system status LED blinks green, 3) The board will emit a Beep Code of 1-5-4-2, first noticed after the firmware upgrade and performing the cntl-alt-del to reboot.
According to Intel documentation the Beep Code of 1-5-4-2 is a power issue. I have swapped power supplies, I have swapped the power distribution board, I have removed some RAM, I have swapped processors and I have twice "reset" the BIOS. The issue still exists. These servers are assembled on an anti-static mat, the assembler has a static strap on, and the assembler stands on an anti-static mat. I CANNOT turn this unit over to the client with a blinking green status light.

The board is as follows: S/N FWSP00820406 and PBA J17012-552

I am having the worst luck with the S2600STBR boards lately. This is the 3rd board with issues. I'm not sure if there were manufacturing issues or what, but one is way too much for the price we paid for these boards.

We do have an IT company willing to purchase the remaining P4000 chassis and S2600STBR boards from us as-is, problem then becomes of a learning curve for products from a new manufacturer. We don't want to go that route, but if we need to, we will.

I can be contacted at:

Raymond Sumperl
Idaho Tech Solutions
Bus: 208.382.6551
Cell: 208.271.6932

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16 Replies
RSump1
New Contributor III
1,918 Views
Any updates????
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IntelSupport
Community Manager
1,903 Views

Hello Sir,

 

I hope this community post finds you well!

 

Thank you for reaching out to the Intel Server Support team and for sharing your concern with us. We kindly request that you share the BMC debug logs if possible, as this will assist us in providing further assistance.

 

The following link provides guidance on how to configure and collect BMC debug logs from the server.

https://www.intel.com/content/www/us/en/support/articles/000027943/server-products.html

 

Please don’t hesitate to contact us for any further assistance.

Thank you for using Intel products and services.


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RSump1
New Contributor III
1,856 Views

Here are the log files.

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IntelSupport
Community Manager
1,826 Views

Hi Raymond,

 

Thank you for posting on Intel community.

 

Please note we are unable to view the logs as it is prompting for password.

 

Request to please re-share the logs.

 

Regards,

Megha 


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RSump1
New Contributor III
1,798 Views

We did not add a password to the zip file. A password is added when the file is created by the motherboard. In other S2600STBR and S2600CW2xx motherboards we have created log files a password is added by the system. I will assume that someone at Intel tech support should have that password. In research I have done looking for that password on one site an Intel support tech chimed in and said only Intel support has that password.

Thank you

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vij1
Employee
1,772 Views

Hi Raymond,


Thank you for posting on Intel community.


We are checking on this issue and will get back as soon as possible. 


Regards,


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IntelSupport
Community Manager
1,723 Views

Hi Raymond,

 

Thank you for posting on Intel community.

 

Please be informed we are actively checking on the reported issue and we will get back with an update as soon as possible.

 

Regards,

Megha


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IntelSupport
Community Manager
1,716 Views

Hi Raymond,

 

Thank you for posting on Intel community.

 

Please note we are reviewing the details shared and we understand that you are facing issues with the S2600STBR board.

 

We request to confirm what exactly you are looking for, so that we can assist you further with the same.

 

Regards,

 Megha

 


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RSump1
New Contributor III
1,711 Views

Why the light is flashing, is it a configuration issue, and if not, please replace the board. I cannot sell this server with a flashing light.

 

Thank you

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IntelSupport
Community Manager
1,684 Views

Hi Raymond,

 

Thank you for posting on Intel community.

 

Thank you for confirming.

 

Please be informed we are actively checking on the reported issue and we will get back with an update as soon as possible.

 

Regards,

Megha


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IntelSupport
Community Manager
1,622 Views

Hi Raymond,

 

Thank you for posting on Intel community.

 

Please note the debug logs shared show multiple power redundancy lost events following with "Power Supply input lost" events on PS1 & PS2.

 

Power supply redundancy lost would cause system status LED blinks green according to S2600ST TPS Table 42

 

We request to confirm if Power Supply input lost was caused by unstable input voltage of the power source.

 

Below are the log details for the same.

 

 1442 - RID:05A3 TS:11/05/2023 14:34:09 SN:Pwr Unit Redund ST:Power Unit ED:Redundancy Lost ET:Asserted EC:Non-Critical

 

1443 - RID:05A4 TS:11/05/2023 14:34:09 SN:Pwr Unit Redund ST:Power Unit ED:Non-redundant:Sufficient Resources from Insufficient Resources ET:Asserted EC:Non-Critical

 

1445 - RID:05A6 TS:11/05/2023 14:34:56 SN:PS1 Status ST:Power Supply ED:Power Supply input lost ET:Asserted EC:Non-Critical

 

1449 - RID:05AA TS:11/05/2023 14:34:57 SN:Pwr Unit Redund ST:Power Unit ED:Non-redundant:Sufficient Resources from Insufficient Resources ET:Asserted EC:Non-Critical

 

1457 - RID:05B2 TS:11/05/2023 14:35:43 SN:PS1 Status ST:Power Supply ED:Power Supply input lost ET:Asserted EC:Non-Critical

 

1462 - RID:05B7 TS:11/11/2023 14:51:02 SN:PS2 Status ST:Power Supply ED:Power Supply input lost ET:Asserted EC:Non-Critical

 

1470 - RID:05BF TS:11/11/2023 14:51:35 SN:Pwr Unit Redund ST:Power Unit ED:Redundancy Lost ET:Asserted EC:Non-Critical

 

1471 - RID:05C0 TS:11/11/2023 14:51:35 SN:Pwr Unit Redund ST:Power Unit ED:Non-redundant:Sufficient Resources from Insufficient Resources ET:Asserted EC:Non-Critical

 

1479 - RID:05C8 TS:11/11/2023 14:53:46 SN:PS2 Status ST:Power Supply ED:Power Supply input lost ET:Asserted EC:Non-Critical

 

1487 - RID:05D0 TS:11/11/2023 14:53:46 SN:Pwr Unit Redund ST:Power Unit ED:Redundancy Lost ET:Asserted EC:Non-Critical

 

1488 - RID:05D1 TS:11/11/2023 14:53:46 SN:Pwr Unit Redund ST:Power Unit ED:Non-redundant:Sufficient Resources from Insufficient Resources ET:Asserted EC:Non-Critical

 

Also there were onboard CMOS battery low voltage events as per the below logs:

 

1475 - RID:05C4 TS:11/11/2023 14:53:33 SN:BB +3.3V Vbat ST:Voltage ED:Lower Non-critical - going low ET:Asserted EC:Non-Critical

 

1476 - RID:05C5 TS:11/11/2023 14:53:33 SN:BB +3.3V Vbat ST:Voltage ED:Lower Critical - going low ET:Asserted EC:Critical

 

1489 - RID:05D2 TS:11/11/2023 14:53:46 SN:BB +3.3V Vbat ST:Voltage ED:Lower Non-critical - going low ET:Asserted EC:Non-Critical

 

1490 - RID:05D3 TS:11/11/2023 14:53:46 SN:BB +3.3V Vbat ST:Voltage ED:Lower Critical - going low ET:Asserted EC:Critical

 

As per the S/N FWSP00820406 and PBA J17012-552, we see the board is out of warranty, hence we request to help us with the Invoice to assist you further with the issue.

 

Regards,

Megha

 


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Meghak
Employee
1,566 Views

Hi Raymond,

 

Thank you for posting on Intel community.

 

Please help us with the details requested on the previous post to assist you further with the issue.

 

Regards,

Megha 


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RSump1
New Contributor III
1,522 Views
I have done all that I could. I have replaced the CMOS battery, swapped power supplies, swapped cables, swapped RAM, swapped CPUs, swapped fans, and even swapped cases. At this point we are not going to pay the accountant to find when and where we purchased this board.
We made a decision to sell the remaining P4000 series chassis, Intel RAID cards, and S2600CW and S2600ST boards as-is to another IT consulting company. We will be selling Supermicro AMD based server solutions moving forward. We are disappointed in the way Intel has approached this issue considering we sold Intel server solutions for some 15 years.
Please delete our login to the Intel Forums.
I’m open to dialogue.

Thank you
Ray Sumperl
Idaho Tech Solutions
Bus: 208.382.6551
Bus cell: 208.271.6932
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Meghak
Employee
1,499 Views

Hi Raymond,

 

Thank you for posting on Intel community.

 

Please accept our sincere apologies for the inconvenience.

 

We are reviewing the details shared and we will get back with an update at the earliest.

 

Regards,

Megha 


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Meghak
Employee
1,477 Views

Hi Raymond,

 

Thank you for posting on Intel community.

 

Please accept our sincere apologies for the delay in response.

 

We have reviewed the query and in order to proceed further, we kindly request you to help us with the relevant invoice details.

 

Regards,

Megha 


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RSump1
New Contributor III
1,476 Views

Good morning,

 At this point, please close this ticket. we will not pay the accountant to look when and where we purchased this motherboard.

As I mentioned, we have liquidated all of our Intel stock and will be carrying Supermicro AMD based server solutions as Intel has really let us down. So much for selling Intel based server solutions for 15+ years!

Please remove our account from the forums.

 

Ray Sumperl

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