Server Products
Data Center Products including boards, integrated systems, Intel® Xeon® Processors, RAID Storage; and Intel® Xeon® Processors
4482 Discussions

S2600WF PCIe Fatal error

grubjack
Beginner
412 Views

Hi,

Can't install OS from ISO - the server constantly reloads itself during installation.

In the event log:


21 Mon May 16 17:56:08 2022 PCIe Fatal Error SMI Handler Critical Critical Interrupt Surprise Link Down Error Bus: 174 Device: 0 Function: 0 - OEM - Asserted
19 Mon May 16 17:50:41 2022 PCIe Fatal Error SMI Handler Critical Critical Interrupt Surprise Link Down Error Bus: 174 Device: 0 Function: 0 - OEM - Asserted
17 Mon May 16 17:43:49 2022 PCIe Fatal Error SMI Handler Critical Critical Interrupt Surprise Link Down Error Bus: 174 Device: 0 Function: 0 - OEM - Asserted
 

Checked the RAM by the memtest and it's OK.

How to define the cause?

0 Kudos
5 Replies
JoseH_Intel
Moderator
395 Views

Hello grubjack,


Thank you for joining the Intel community


Does the system reboots when on BIOS or in UEFI shell? Could you try to update the BIOS firmware to the latest: Intel® Server Board S2600WF Family BIOS and Firmware Update Package for UEFI


If not working you can attempt the BIOS recovery procedure detailed here BIOS Recovery Procedure for Current Intel® Server Boards


Regards


Jose A.

Intel Customer Support Technician

For firmware updates and troubleshooting tips, visit:

https://intel.com/support/serverbios


grubjack
Beginner
386 Views

Updated BIOS to the latest version

Host is currently ON
Installed
Yes
Sun Mar 20 00:53:39 2022
SE5C620.86B.02.01.0015.032120220358
2.88.6999d21a



System reboots when I install OS from ISO in legacy boot. ( that's the custom image and I don't see it in UEFI mode )

JoseH_Intel
Moderator
375 Views

Hello grubjack,

 

Thank you for the update.

Could you tell the OS you are attempting to install? Is it possible to try the OS installation in UEFI mode? 

Also could you share the memory DIMMs brand and model so we can confirm if validated?

 

Regards

 

Jose A.

Intel Customer Support Technician

For firmware updates and troubleshooting tips, visit:

https://intel.com/support/serverbios

 

JoseH_Intel
Moderator
356 Views

Hello grubjack,

 

I am just following up to double check if you were able to gather the requested information. Otherwise let us know if you require more time to accomplish this. I will try to reach you on next Tuesday 24th. After that the thread will be archived automatically.

 

Regards

 

Jose A.

Intel Customer Support Technician

For firmware updates and troubleshooting tips, visit:

https://intel.com/support/serverbios


JoseH_Intel
Moderator
341 Views

Hello grubjack,

 

We will proceed to mark this thread as closed. If you have further issues or questions just go ahead and submit a new topic.

 

Regards

 

Jose A.

Intel Customer Support Technician

For firmware updates and troubleshooting tips, visit:

https://intel.com/support/serverbios


Reply