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Hi,
When i turn off server pysical power and power up, RMM4 will be accessible normally ca after 4+ hours.
Dedicated management port shows LAN link is ok, but RMM not accessible and not pinging. After some hours it starts working and works while pysical power interruption.
Motherboard: S2600WFT
BMC Firmware Build Time :Fri Feb 1 03:41:33 2019
BIOS ID :SE5C620.86B.02.01.0008.031920191559
BMC FW Rev :1.93.870cf4f0
SDR Package Version :1.93
Mgmt Engine (ME) FW Rev :04.01.04.251
BMC:
Fail over disabled
LAN Channel-1 disabled
LAN Channel-2 disabled
LAN Channel-3 static IP
LAN channel-3 has public IP and no firewall.
How i diagnose whats wrong ?
Link Copied
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>I would like to verify which troubleshooting steps have you performed in order to isolate the issue?
You can't do much, because decicated management port is like a ghost to windows, so you can't see it status.
Hosting company says, link light led is ok in server and their 1gbit switch port works ok.
>Have you tried to set the BIOS by defaults?
No. Sever is in data center, if i do defaults, i'm sure i loose all connectivity to it(windows and also rmm).
>Are you trying to remotely connect inside or outside of the network?
From outside. RMM has public ip,no firewall.
Not sure if reletaed, but recently 1 NVMe Intel DCxxx VROC RAID 1 disk failed, toke all sever down, also couldnt access rmm.
Sever went to warranty repair, disk replaced and on their repair center one memory started giving ecc errors, so replaced this too.
After server returned discovered such RMM behaviour, RMM starts working after some hours.Maybe it has been always so, but no discovered it, it let me down twice(when server down and now when setting it back) when i really needed RMM.
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Hi,
Server crashed(blue screen, raid degraded(for newly replaced disk) again,LAN adapter reinstalled itself - lost all IP settings, ...) again. Went to again to warranty service, this time will replace whole platform(case + motherboard).
Problem probably issue fixed now, when i get server back.
CPU,memory, disk drive modules stay old, but it's unlikely one of these is bad.
Will let you know if issue fixed.
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Hi,
Warranty replaced motherboard, updated to latest firmware,reconfigured bios(including RMM), but problem satys.
Hosting company says: in switch software they see link established, but no MAC address for dedicated remote management port.
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Hi Ivar,
Thank you so much for letting us know the information.
Let me double check the information in order to figure out the root cause of this issue.
As soon as possible I will get back to you with the next step.
Regards,
Emeth O.
Intel Customer Support Technician
Under Contract to Intel Corporation
For firmware updates and troubleshooting tips, visit: https://intel.com/support/serverbios
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Hi,
BMC log has no errors. The only warings are power supply lost redundancy when i power server down(both power supplies).
As said BMC/RMM port not asseccible before ca 4-5 hours, after it works ok. As hosting company said there is no MAC address for that computer LAN port.
LAN 1 and LAN 2 BMC has no IP in it and has disabled.
>Do you have more systems connected to the same switch?
Server LAN 1 port(OS port) has connected in same switch. This is hosting company, so there are many devices on their switch.
Switching switch ports has same result.
I suspect that this is definately some BMC firmware bug.
The bad thing is that dedicated BMC port is like gost for OS or BIOS, can i see link status,mac address, ... ?
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Hi Ivar,
Ok, no problem. Let me verify those details with the engineering team and as soon as possible I will get back to you with the next step.
Thank you so much for your time.
Regards,
Emeth O.
Intel Customer Support Technician
Under Contract to Intel Corporation
For firmware updates and troubleshooting tips, visit: https://intel.com/support/serverbios
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Hi Ivar,
Could you please so kind and remove the RMM4 Module from the board and try it only with the BMC Port?
Please let me know the outcome in order to make sure the information.
Regards,
Emeth O.
Intel Customer Support Technician
Under Contract to Intel Corporation
For firmware updates and troubleshooting tips, visit: https://intel.com/support/serverbios
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Hi,
Server is in datacenter and far away, so this is not option for me.
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Hi Ivar,
Thank you for letting us know.
Let me double check this once again, as soon as possible I will be right back with you.
Regards,
Emeth O.
Intel Customer Support Technician
Under Contract to Intel Corporation
For firmware updates and troubleshooting tips, visit: https://intel.com/support/serverbios
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Hi Ivar,
Thank you for your time.
I was double checking the information and this could be a hardware issue.
If there is no MAC there could be something wrong. My recommendation would be replacing the board under warranty.
Please check the link below in order to open a ticket request.
(https://www.intel.com/content/www/us/en/support/contact-support.html)
Go to Server, and you will have the possibility to contact them via Online Service Request, Live Chat or Phone.
If you have any other question please do not hesitate and contact us back and we will be more than happy to assist you.
Regards,
Emeth O.
Intel Customer Support Technician
Under Contract to Intel Corporation
For firmware updates and troubleshooting tips, visit: https://intel.com/support/serverbios
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Hi,
You didn't read my earlier posts.
Sevrer crashed(ruined windows server software) and warranty replaced at first 1 xNVME disk and 1x memory. After a day server crashed agian, then they replaced 1x NVME disks,hdd backplane,motherboard.
Now server working 10 days without crashing. The BMC/RMM problems stays with new motherboard with latest firmware.
As said there is magic 4-5 hours silence after power on when BMC/RMM starts working and alwyas its seems in same time range.
Soon i need to back server back online, i have been running on slow VM almost(9th may it crashed) for 2 month now, then i can't test such things.
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Hi Ivar,
I am following up your case in order to make sure if there is anything else I can help you with?
If so, please do not hesitate and contact us back and we will be more than happy to assist you.
Regards,
Emeth O.
Intel Customer Support Technician
Under Contract to Intel Corporation
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Hi Ivar,
I was reviewing the thread and I have not seen any activity. So, I am going to proceed and close it.
Please if you have any other question do not hesitate and contact us back and we will be more than happy to assist you.
Regards,
Emeth O.
Intel Customer Support Technician
Under Contract to Intel Corporation
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