S2600WTTR refuses to accept UPS power when switching to battery

[AA99]

We have an Intel® Server System R2224WTTYSR (board model: S2600WTTR) with two AXX1100PCRPS 1100W redundant power supplies. We recently upgraded our UPS to a brand-new 1500W UPS, but it does not work well with the server. If the UPS looses power, the server shuts off, and the power supply LEDs turn Amber. All other equipment remains online, including equipment that is running on the same UPS socket as the server. This is a line-interactive, true sine-wave UPS.

This might be a duplicate of this discussion here: https://community.intel.com/t5/Server-Products/S2600WTTR-Redundant-PSUs-fail-when-power-is-lost-to-UPS/m-p/506598#M12818

I've posted this topic here because the above discussion did not have a posted resolution. Please let me know if there is a solution available.

[Poojitha]

Hi AA99,

Thank you for trusting Intel with your business. As with all good things, your product has reached the end of its interactive technical support life. However, you can find Intel® Server System R2224WTTYSR recommendations at Intel Community forums and additional information at the Discontinued Products website. It is our pleasure to continue to serve you with the next generation of Intel innovation at Intel.com.Therefore, we will be proceeding with the closure of this case on our end.

For more details, please refer to the support page:

https://www.intel.com/content/www/us/en/support/articles/000018497/server-products.html

Thank you for using Intel products and services.

Best regards,

Poojitha N

Intel Customer Support Technician