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S5520SC FRUSDR update not on site any more

Cleetus
Beginner
225 Views

Does anyone happen to have the FRUSDR utility update files for the S5520SC anywhere?

Unfortunately as it is no longer a supported product by Intel, and the download center has been upgraded since the documentation, it seems impossible to find.

The issue I am having is that when the system boots up the fans ramp to full and never reduce. I have it running the latest BIOS and it's in one of the factory approved Intel cases. I recently had to swap out the motherboard and CPUs due to international travel damage. It was not an issue with the previous motherboard (same combination of hardware).

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3 Replies
JoseH_Intel
Moderator
209 Views

Hello Cleetus,


Thank you for joining the community


Due to this product being discontinued, Intel Customer Service no longer supports inquiries for it, but perhaps fellow community members have the knowledge to jump in and help. You may also find the Discontinued Products website helpful to address your request. Thank you for understanding.


You can find the available support information in the this site https://www.intel.com/content/www/us/en/support/products/36600/server-products/legacy-server-product...


Regards


Jose A.

Intel Customer Support

For firmware updates and troubleshooting tips, visit:

https://intel.com/support/serverbios


Cleetus
Beginner
202 Views
I have followed all of those rabbit holes and they all lead to telling me to run the FRUSDR utility, however I do not have the original drives that came with the machine, so I am stuck unable to adjust the fan speed. I do not have any case intrusion errors or fan error lights.

I have updated the latest bios with no different results.

All the fan troubleshooting ends up with is telling you to use an older version of the download center that works differently. The current version does not result in finding the files needed despite the documentation saying it does.
JoseH_Intel
Moderator
204 Views

Hello Cleetus,


Besides the previously provided support links wanted to add following that might be useful too:


To troubleshoot fan issues:

https://www.intel.com/content/www/us/en/support/topics/wizard-server-fan.html


Latest BIOS update available for the system

https://downloadcenter.intel.com/download/27730/BIOS-Update-Package-Update-for-EFI-Intel-Server-Boar...


Regards


Jose A.

Intel Customer Support



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