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SS4000E failed after power failure.

amert2
Beginner
1,031 Views

It says system degraded and all the hard disk lights on the front are red. How can I locate which disk failed. I have a little bit unix experience. I mainly use windows. Since it is degraded, I should be able to recover the files or copy of them if I can bring the system back.

Dashboard

Free0 B

Used0 B

Backup0 BTotal Space0 B

05/31/2015 7:32 pm

https://192.168.0.6/dash-dev.html?t=2

https://192.168.0.6/dash-dev.html?t=2 4 disks on your storage device have incorrect data on them. Data on the storage device is available but may be lost if another disk fails. Click here for more details.

https://192.168.0.6/dash-pphl.html?t=2

https://192.168.0.6/dash-pphl.html?t=2 No peripherals are currently attached to your storage device.

https://192.168.0.6/stg-backup.html?t=2

https://192.168.0.6/stg-backup.html?t=2 All backup functions are operating normally.

storage Status

Descriptive Name:Intel Entry Storage System Device

Model Name:SS4200-E

Serial Number:00151731CCF7

Software Version:1.1.11.32736

<label class="label...

0 Kudos
6 Replies
David_A_Intel
Moderator
92 Views

The description of the issue is very similar to a http://www.intel.com/support/motherboards/server/ss4000-e/sb/CS-033844.htm Loss of System Access Issue. You may also shutdown the unit, remove all drives, and power on the system to boot to its local firmware, once you have access to the GUI you insert one drive at the time to see if it can read the drive properly. This is to eliminate the chance of a multiple drive failure.

amert2
Beginner
92 Views

Thanks David. If I remove all the drives and put it back one by one in the same location do I loose the data on the disks or not. I have Intel Entry Storage Manager Software which is web based and do not show Advance tabs etc. Where can I get the software with GUI.

Thanks

amert2
Beginner
92 Views

Thanks David. If I remove all the drives and put it back one by one in the same location do I loose the data on the disks or not. I have Intel Entry Storage Manager Software which is web based and do not show Advance tabs etc. Where can I get the software with GUI.

Thanks

David_A_Intel
Moderator
92 Views

The description of the issue is very similar to a http://www.intel.com/support/motherboards/server/ss4000-e/sb/CS-033844.htm Loss of System Access Issue. You may also shutdown the unit, remove all drives, and power on the system to boot to its local firmware, once you have access to the GUI you insert one drive at the time to see if it can read the drive properly. This is to eliminate the chance of a multiple drive failure.

amert2
Beginner
92 Views

Thanks David. If I remove all the drives and put it back one by one in the same location do I loose the data on the disks or not. I have Intel Entry Storage Manager Software which is web based and do not show Advance tabs etc. Where can I get the software with GUI.

Thanks

amert2
Beginner
92 Views

Thanks David. If I remove all the drives and put it back one by one in the same location do I loose the data on the disks or not. I have Intel Entry Storage Manager Software which is web based and do not show Advance tabs etc. Where can I get the software with GUI.

Thanks

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