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Richs_Office
Beginner
102 Views

Updating firmware

Short Story: Raid controller was not working. bought a new one, installed it, but now getting this message with the HW as listed.

Environment:

Intel® Server System R2224WTTYSR
Intel® Integrated RAID Module RMS3AC160
Intel® SSD DC S3520 Series

Error msg: 

"RAID Adapter Firmware Failed Validation!!! Adapter needs to be reflashed.

Press Any Key to  Continue..."

found instructions @ Demo: How to Perform a Firmware Update of Intel® RAID Controllers on...

but my boot messages do not = those of the instructions.

I've played around with booting, but I'm not getting the  EFI shell. 

Is my system too old to use these instructions? Where do I go from here?

0 Kudos
7 Replies
JoseH_Intel
Moderator
90 Views

Hello Richs_Office,


Thank you for joining the Intel community


The instructions on the video match the ones listed on the download section for the RAID controller firmware: https://downloadmirror.intel.com/29710/eng/3316-MR_FWPKG_v24.22.0-0065_Readme.txt


If your system is not show the boot menu or does not boot into the EFI shell you can access BIOS (F2) > ESC key > F10 > boot to EFI shell


Hope it helps


Regards


Jose A.

Intel Customer Support Technician

For firmware updates and troubleshooting tips, visit:

https://intel.com/support/serverbios


JoseH_Intel
Moderator
76 Views

Hello Richs_Office,


I am just following up to double-check if you found the provided information useful. Also wanted to let you know that you can use the One Boot Flash Update utility in order to update the BIOS from the OS without need to access the EFI shell.


You can download if from here: Download Intel® One Boot Flash Update (Intel® OFU) Utility

I will try to reach you again on next Thursday 29th. After that the thread will be automatically archived.


Regards


Jose A.

Intel Customer Support Technician

For firmware updates and troubleshooting tips, visit:

https://intel.com/support/serverbios


JoseH_Intel
Moderator
67 Views

Hello Richs_Office,


We will proceed to mark this thread as closed. If you have further issues or questions just go ahead and submit a new topic.


Regards


Jose A.

Intel Customer Support Technician

For firmware updates and troubleshooting tips, visit:

https://intel.com/support/serverbios


Richs_Office
Beginner
57 Views

I still have not be able to flash the firmware.   will try the one boot flash item mentioned and see how that works. 

Thanks for your help.

JoseH_Intel
Moderator
51 Views

Hello Richs_Office,


I will wait for your updates before closing the thread. I will try to reach you back on next Wednesday 5th


Regards


Jose A.

Intel Customer Support Technician

For firmware updates and troubleshooting tips, visit:

https://intel.com/support/serverbios


JoseH_Intel
Moderator
27 Views

Hello Richs_Office,


I am just following up to check about the firmware update using the OFU tool. I will look forward to your updates. I will try to reach you back next Monday 10th.


Regards


Jose A.

Intel Customer Support Technician

For firmware updates and troubleshooting tips, visit:

https://intel.com/support/serverbios


JoseH_Intel
Moderator
3 Views

Hello Richs_Office,


We will proceed to mark this thread as closed. If you have further issues or questions just go ahead and submit a new topic.


Regards


Jose A.

Intel Customer Support Technician

For firmware updates and troubleshooting tips, visit:

https://intel.com/support/serverbios


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