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FMoon1
Beginner
1,439 Views

VCA 1283LVV one of the nodes in link_down status

Hi unfortunately i didn't find information about VCA and troubleshooting for that type of devices.

I'll try to explain what issues we have.

Our company have remote server with two this card, not so long time ago one of the nodes changed status to link_down.

I tried update BIOS and even update EPROM for this card but it didn't help.

in log vcactld.log find nothing even in debug mode.

Also i've been tried update to latest version, OS Centos 7.3 with latest VCA software and images, but it didn't help too.

Could you answer how we can boot/reset/update for turn on this node.

Thnx.

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8 Replies
idata
Community Manager
88 Views

Hello fysh,

 

 

Regarding your inquiry with problem on VCA 1283LVV one of the nodes in link_down status.

 

Please check the PDF with information on the device: https://www.intel.com/content/dam/support/us/en/documents/server-products/server-accessories/VCA_Sof... https://www.intel.com/content/dam/support/us/en/documents/server-products/server-accessories/VCA_Sof...

 

Also, this version will only work on CentOS 7.2 only.

 

 

Could you please provide us with some additional information, for example:
  • Motherboard been use.
  • Memory

 

Also, will recommend to try to reseat the module.

 

Please try the following command:
  • Sudo vcactl reset

 

https://downloadcenter.intel.com/product/87380/Intel-Visual-Compute-Accelerator https://downloadcenter.intel.com/product/87380/Intel-Visual-Compute-Accelerator

 

On page 16 section 5.3.1 for commands.

 

 

If there is anything else we can help please feel free to ask.

 

 

Best regards,

 

 

Henry A.
FMoon1
Beginner
88 Views

Hi thnx for your answer.

Additional information:

Server Based

CPU: Intel(R) Xeon(R) CPU E5-2620 v4 @ 2.10GHz

MB: Intel S2600WTTR (Version G92187-371)

Memory DDR4 24gb. (sorry i can't detect brand).

# Software.

Linux setrixvca 3.10.0-327.el7.centos.1.3.9.VCA.x86_64 # 1 SMP Thu Aug 4 06:40:11 CEST 2016 x86_64 x86_64 x86_64 GNU/Linux

LSB Version: :core-4.1-amd64:core-4.1-noarch

Distributor ID: CentOS

Description: CentOS Linux release 7.3.1611 (Core)

Release: 7.3.1611

Codename: Core

"Also, this version will only work on CentOS 7.2 only." - seems not only, cuz other Nodes work fine.

"Also, will recommend to try to reseat the module." - Do you mean pull out board from pci slot?

Also about "Sudo vcactl reset", yeah i did it a lot of times. I tried update EPROM, BIOS, reset and do wait-BIOS.

nothing helps

idata
Community Manager
88 Views

Hello fysh,

 

 

Thank you for all the information.

 

I understand you have CentOS 7.3 and working on other nodes but for the troubleshooting purposes we will need 7.2.

 

Please run the vca_elog.py -d nvram_log15.bin

 

vca_elog.py -a -i nvram_log15-2.bin

 

and attach the log.

 

 

Also, you can contact your local distributor to request for a RMA.

 

 

If there is anything else we can help please feel free to ask.

 

 

Best regards,

 

 

Henry A.
FMoon1
Beginner
88 Views

Hi Henry, thnx for your answer.

I tried to search any nvram_log*.bin but no luck, seems this logs disabled in our servers.

Also i tried to find logs in our second one server, same situation, logs not found.

Maybe you can help me, how we can enable this logs in future?.

P.S. Thnx we will try contact with local distributor.

idata
Community Manager
88 Views

Hello fysh,

 

 

Thank you for all the information.

 

Let run a LAB to get the information to recreate the logs.

 

 

I will get back to you as soon as possible.

 

 

If there is anything else we can help please feel free to ask.

 

 

Best regards,

 

 

Henry A.
idata
Community Manager
88 Views

Hello fysh,

 

 

Thank you for all the information.

 

Let run a LAB to get the information to recreate the logs.

 

I will like to ask you had time to return the CentOS back to 7.2 or if you had time to request the reseller for a replacement card.

 

 

If there is anything else we can help please feel free to ask.

 

 

Best regards,

 

 

Henry A.
idata
Community Manager
88 Views

Hello fysh,

 

 

Thank you for your time and patience.

 

I will like to ask you first I will like to apologize on the delay.

 

Also, if you were able to test it with the CentOS 7.2 or contact your local Reseller for a possible RMA.

 

 

If there is anything else we can help please feel free to ask.

 

 

Best regards,

 

 

Henry A.
idata
Community Manager
88 Views

Hello fysh,

 

 

I am sorry but because se haven't heard from you with additional information, I am going to proceed to close this forum. If you have any additional questions please feel free to contact us again.

 

 

If there is anything else we can help please feel free to ask.

 

 

Best regards,

 

 

Henry A.
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