Community
cancel
Showing results for 
Search instead for 
Did you mean: 
RexCheng
Beginner
384 Views

Windows 10 BSOD on S2600CW

Hello,

When run test cases on Windows 10 S2600CW, the blue screen on death happened sometimes.

From the dump file, it shows BuCheck Code 0x124, intelppm. Furthermore the failure bucket ID is 0x124_GenuineIntel_PCIEXPRESS_VENID_8086_DEVID_6F08, Intel(R) Xeon(R) PCI Express Root Port3 -6F08 PCI Drivers.

However I have installed the latest driver from Windows device manager.

Could you please give some advice?

Thanks in advance,

Rex Cheng

 

0 Kudos
6 Replies
Jeremias_A_Intel
Employee
70 Views

Hello Rex,

 

Thank you for contacting Intel Technical Support.

 

I understand that you are getting BSOD on the Server board after running tests.

 

In an effort to better assist you, can you please confirm the following:

 

  • Was the server board working before?
  • Any changes before the issue started?
  • Have you tried to troubleshoot the issue, like re-seating components ?

 

I will also appreciate if you can please download and install the Intel® System Support Utility for Windows. he Intel® System Support Utility for Windows* operating system (Intel® SSU) scans for system and device information to assist with customer support troubleshooting.

 

You can download the file from the following link: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

If you any questions please let us know; more than glad to assist.

 

Regards,

Intel Customer Support Technician

Under Contract to Intel Corporation

 

 

RexCheng
Beginner
70 Views

​Hi Jeremias,

Thank you for the reply.

Current I lost my test beds, and can't do any tests now. Will let you know when I get the data later.

Thanks,

Rex Cheng

Jeremias_A_Intel
Employee
70 Views

Hi Rex,

 

Thank you for your update.

 

Looking forward to your outcomes.

 

Regards,

Jeremiah A.

Intel Customer Support Technician

Under Contract to Intel Corporation

 

 

Jeremias_A_Intel
Employee
70 Views

Hello Rex,

 

I hope you are doing well today.

 

I'm following up to confirm you were able to perform the tests, as mentioned earlier.

 

Looking forward to your comments.

 

Regards,

 

Jeremiah A.

Intel Customer Support Technician

Under Contract to Intel Corporation

 

RexCheng
Beginner
70 Views

​Hi Jeremiah,

Sorry for no reply.

In fact, I am still waiting for the test beds, and no chance yet. If you want, please close this ticket first, and I can update when I have new test results.

Thanks,

Rex Cheng

Jeremias_A_Intel
Employee
70 Views

Hi Rex,.

 

Thank you for your update.

 

Based on your last communication, I will proceed in closing this case. Feel free to contact us if you need more assistance from us; more than glad to help.

 

Regards,

 

Jeremiah A.

Intel Customer Support Technician

Under Contract to Intel Corporation